Pay Attention! I'm Your Customer ... and the Reason You're in Business Год выпуска: 0Автор: Ken SmithИздательство: Страниц: 0ISBN: 1931646066Описание User-friendly business book to be appreciated by both consumers and providers in the service industry. Years of training and motivational experience are presented in a humorous, common sense manner that anyone can relate to. Included are a Customer Frustration Survey, Customer's Bill of Rights, 4 service cartoons from the New Yorker Collection and an index. At the conclusion of each chapter are "thoughts into action" ideas for practical application by all readers. Any person who has ever waited in a long line at a retail store frustrated by the numerous "closed" cash register stations will immediately relate to this book.
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Александр С наступившими и грядущими праздниками Вас! Работа после вашего сопровождения принята преподавателем "как есть", мне даже пришлось буквально на месте ваять титульный лист. О недочётах она лишь сказала, что "...они есть" - и не более того. Благодаря Вам мне даже не пришлось сдавать экзамен по этому предмету. Спасибо большое!
