Command Performance: The Art of Delivering Quality Service
Год выпуска: 1994 Автор: John E. Martin Издательство: Harvard Business School Press Страниц: 260 ISBN: 0875845622 Описание Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
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Елизавета, 26.05 Марина! я защитила наш шедевр на 4...две тройки и ТОЛЬКО одна 5, оста.-4ки и это из 8ми человек! допники были-жуть все не по теме...=( вся группа в шоке! вобщем, благодарю за ДОБРОСОВЕСТНОЕ и ответственное сотрудничество в течение стольких лет! желаю Вам и Вашему делу процветать) в свою очередь, если у кого-то будут возникать проблемы со студ. тематикой, обязуюсь как и впредь отправлять к Вам=)