Restaurant Reality A Manager's Guide Год выпуска: 0Автор: Michael M. LefeverИздательство: Страниц: 0ISBN: 0471289388Описание This guide examines the industry from multiple perspectives, including those of owner, regional vice-president, franchiser, franchisee, district manager, manager trainer, and corporate manager. It provides specific techniques for obtaining and maintaining quality service and covers such critical topics as employee scheduling, dining room operations, cost controls, greeting the public, and training employees.
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