Quality Facility Management : A Marketing and Customer Service Approach Год выпуска: 0Автор: Stormy Friday, David G. CottsИздательство: Страниц: 0ISBN: 0471023221Описание Stressing the facility manager's role as pro-active strategist and marketer, this compact, up-to-the-minute, user-friendly guide provides a detailed explanation of the tools and techniques needed to implement a customer service program. Features pertinent advice on how to effectively market the facility department within the organization. Covers all current management theory including TQM and the business climate of rightsizing. Includes self-evaluation forms, quizzes, exercises and checklists which enable readers to assess where their department is and how they can set benchmarks for improvement.
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Алексей Привет, Виталий. Примите, пожалуйста, мои восхищения Вами по поводу курсовика, который Вы мне сегодня прислали. Вы не представляете, как чудовищно он контрастирует с той работой, которую сегодня мне показывал мой однокурсник. То, что я увидел достойно быть настольным пособием по сопровождению подобных работ. Нас не учили так красиво делать.
