C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management Год выпуска: 0Автор: Terry, Ph.D Riley, Terry RileyИздательство: Страниц: 0ISBN: 096426983XОписание Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company?s employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuseaggression, and steers them away from dangerous situations.
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Дина, 31.03 Юля, спасибо большое за работу. Оценка отлично без лишних комментариев:)
