Год выпуска: 2012 Автор: Jessica Iacobbe Издательство: LAP Lambert Academic Publishing Страниц: 308 ISBN: 9783848405534
Описание
This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of the leading countries for its innovative, efficient and “light” Public Administration and one of the most advanced E-government models in the world. In this book, the author analyzes the features of Finnish Public Administration, laws, Strategies and Government programs that allowed to promote an efficient and “light” Government, based on the principles of New Public Management (NPM) and budgeting by results. Moreover, She wanted to insight the evolution of E-government from Fifties till today. She also analyzed two e-government services considered best practices that had received a lot of awards in Finland: the online taxation service Verokortti Verkossa and the online education service Opintoluotsi. The author interviewed citizens in important tax offices in Finland (Helsinki, Tampere, Vaasa and Lahti) to know customer satisfaction for the e-service...
Юлия, здравствуйте! С Праздниками Вас! Спасибо за Вашу работу, я защитила её на оценку "хорошо", так как моего преподавателя смутил слишком длинный список литературы (в то время, как по его словам, можно было воспользоваться только 2 книгами из этого перечня), но всё равно спасибо!