The impact of organisational culture on service delivery in G4S Год выпуска: 2009Автор: Desere koktИздательство: LAP Lambert Academic PublishingСтраниц: 196ISBN: 9783838300986Описание In the face of international crime and terrorism, private security together with public policing and the military is playing a crucial role. The domain of private security is a fairly neglected field of study, especially in South Africa, making this investigation a substantial contribution. With the focus on the impact of organisational culture on the levels of service delivery in South Africa''s largest security company, Group4 Securicor (G4S), a model is proposed for aligning organisational culture with levels of service excellence within the company. Data was collected by means of a structured questionnaire with a preceding pilot study. The Competing Values Framework (CVF) and the Baldrige criteria served respectively as guideline for the development of the culture and quality sections of the questionnaire. Although organisational culture and service excellence are well-researched topics, no other investigation applies these aspects to the private security...
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Алексей Привет, Виталий. Примите, пожалуйста, мои восхищения Вами по поводу курсовика, который Вы мне сегодня прислали. Вы не представляете, как чудовищно он контрастирует с той работой, которую сегодня мне показывал мой однокурсник. То, что я увидел достойно быть настольным пособием по сопровождению подобных работ. Нас не учили так красиво делать.
