The contribution of ‘soft Ps’ to retained revenue in retailing Год выпуска: 2012Автор: Jilson ZimutoИздательство: LAP Lambert Academic PublishingСтраниц: 56ISBN: 9783659302084Описание Traditionally, people, physical evidence and process (3Ps) have gained widespread acceptance in the services marketing literature. The soft Ps (3Ps) together represent the service and provide the evidence that makes services more tangible. However, these unique soft Ps of services marketing are argued to be within the control of the retail businesses that offer physical products as well. They influence the customer’s initial decision to purchase a product, customer’s level of satisfaction and repurchase decisions. Retailers are encouraged to rely heavily upon servicescapes, dramaturgy and blueprinting to enhance the provision of product quality to acquire and retain their customers for more revenue.
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Людмила Здравствуйте! Получила контрольную СУПЕР!!! Вы помогли даже лучше, чем я предполагала. Да действительно ацесс 2000, я ошиблась сначала, просто у меня обучающий диск на ацесс 2002. Контрольные такие в Алтайском госуниверситете филиал в Рубцовске, а специальность прикладная информатика в экономике. Причем сессия была в конце января, а теперь с 28 марта, а я еще работаю и имею 4 детей. ПОЭТОМУ ПОМОЩЬ СТУДЕНТОЧКИ В ВАШЕМ ЛИЦЕ МЕНЯ ПРОСТО ВЫРУЧИЛА! ДАЙ ВАМ БОГ ЗДОРОВЬЯ И МНОГО ДЕНЕГ! С П А С И Б О!!!
