The Impact of Work Engagement on Frontline Employees’ Outcomes Год выпуска: 2011Автор: Olusegun Adekunle OlugbadeИздательство: LAP Lambert Academic PublishingСтраниц: 64ISBN: 9783845436470Описание An examination of the relevant literature demonstrates that work engagement has not received adequate empirical attention in the field of positive psychology including tourism and hospitality literature. Hence, a model which examines the impacts of work engagement dimensions (vigor, dedication, and absorption) on service recovery performance, job satisfaction, and turnover intentions was developed and tested. In addition, the relationships among service recovery performance, job satisfaction, and turnover intentions were investigated. With the purpose in mind, frontline employees in the four- and five-star hotels of Abuja, the capital city of Nigeria, were used as the sample. Based on the results, none of the dimensions of work engagement had a significant effect on service recovery performance and turnover intentions. Of the dimensions of work engagement, vigor was found to have a significant and positive impact on job satisfaction. The rest of the dimensions did not significantly...
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Марина, 24.10 Большое спасибо!)) Надеюсь, ему все понравится)) Ну, а нет так нет.. согласна, что за такой срок, большего материала, увы, не найти.
