Год выпуска: 2008 Автор: Rajesh K. Tyagi, Praveen Gupta Издательство: Страниц: 320 ISBN: 0131986007
Описание
This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version.Use the Service Scorecard to Dramatically Improve Performance in Service Organizations Thousands of organizations are driving value through the use of the business scorecard. Unfortunately, most business scorecards are not designed for service businesses. Now, two of the world’s leading service business performance experts show how to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures that fully maximize your investments in people, services, processes, and technology. Tyagi and Gupta introduce a Service Scorecard framework that encompasses seven key elements of service success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution,...
