The Manager's Conflict Resolution Handbook: A Practical Guide for Creating Positive Change Год выпуска: 2008Автор: Ilayne J. Geller, David CottrellИздательство: Cornerstone Leadership InstСтраниц: 48ISBN: 0979800986Описание Managers spend an estimated 50 percent of their time dealing with conflict, which is also one of an organization s largest expenses. This book will help your management team approach conflicts as opportunities to produce positive outcomes for your team. The strategies in this book work! They provide a structure for handling conflict and information about what to do when the unexpected happens. The Manager s Conflict Resolution Handbook should be required reading for every manager on your team!
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юлия Юлия, огромная благодарность Вам за проделанную работу!!!:) Спасибо.
