Результаты поиска

Лучшие результаты

1. Judith Rappold. Starting Your Mystery Shopping Business. – М.: Business Resources Publications, 2002. – 272 с.
   

Дополнительные результаты

1. James Caan. Start Your Business in 7 Days. – М.: Portfolio, Penguin, 2012. – 240 с.
   
2. Jack Fox. Starting and Building Your Own Accounting Business, Third Edition. – М.: , 0. – 0 с.
   
3. Gary W. Carter, Gary W. Carter. J.K. Lasser's Taxes Made Easy for Your Home Based Business, 5th Edition. – М.: , 0. – 0 с.
   
4. Robert A. Cooke, Robert A. Cooke. How to Start Your Own 'S' Corporation, Second Edition. – М.: , 0. – 0 с.
   
5. Fred S. Steingold Attorney. Legal Forms for Starting & Running a Small Business. – М.: , 2012. – 488 с.
   
6. Pat D. Sloss. Realistic Home Businesses: Make Money Now With Your Own Home Business (Volume 1). – М.: , 2012. – 264 с.
   
7. Entrepreneur Press, Ciree Linsenman. Start Your Own Personal Training Business 3/E. – М.: , 2012. – 225 с.
   
8. Garrett Sutton. Start Your Own Corporation: Why the Rich Own Their Own Companies and Everyone Else Works for Them (Rich Dad Advisors). – М.: , 2012. – 220 с.
   
9. Walt Sutton. Leap of Strength: A Personal Tour Through the Months Before and Years After You Start Your Own Business. – М.: , 0. – 0 с.
   
10. Start Your Own Seminar Production Business (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 216 с.
    
11. Priscilla K. Shontz, Steven J. Oberg, Robert N. Klob, Robert R. Newlen. Jump Start Your Career in Library and Information Science. – М.: , 0. – 0 с.
    
12. Rhonda Abrams. Six-Week Start-Up: A Step-By-Step Program for Starting Your Business, Making Money, and Achieving Your Goals!. – М.: , 0. – 0 с.
    
13. Morris Rosenthal. Start Your Own Computer Business: Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money. – М.: Foner Books, 2002. – 162 с.
    
14. Romanus Wolter. Kick Start Your Dream Business: Getting It Started and Keeping You Going. – М.: , 0. – 0 с.
    
15. Start Your Own Import/Export Business (Entrepreneur Magazine's Start Ups). – М.: Entrepreneur Press, 2003. – 200 с.
    
16. Poonam Sharma. The Harvard Entrepreneurs Club Guide to Starting Your Own Business. – М.: , 0. – 0 с.
    
17. Start Your Own Executive Recruiting Business (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 200 с.
    
18. Seth Godin. If You're Clueless about Starting Your Own Business (If You're Clueless). – М.: , 0. – 0 с.
    
19. Start Your Own Personal Concierge Service (Entrepreneur Magazine's Start Ups). – М.: Entrepreneur Press, 2003. – 96 с.
    
20. Start Your Own Bar and Tavern (Entrepreneur Magazine's Start Ups). – М.: Entrepreneur Press, 2003. – 308 с.
    
21. Steve Mariotti, Debra Desalvo, Tony Towle. The Young Entrepreneur's Guide to Starting and Running a Business. – М.: , 0. – 0 с.
    
22. Jan Norman. What No One Ever Tells You about Starting Your Own Business, 2nd Ed. : Real-Life Start-Up Advice from 101 Successful Entrepreneurs. – М.: , 0. – 0 с.
    
23. Brenda Kienan. Managing Your E-Commerce Business, Second Edition. – М.: , 0. – 0 с.
    
24. Gregory Kishel, Patricia Kishel. How to Start, Run, and Stay in Business (3rd Ed). – М.: , 0. – 0 с.
    
25. Wendy Beech. Black Enterprise Guide to Starting Your Own Business (Black Enterprise Books). – М.: , 0. – 0 с.
    
26. David E. Gumpert. How to Really Start Your Own Business, Fourth Edition. – М.: , 0. – 0 с.
    
27. Russell Roberts. 101 Best Businesses to Start: The Essential Sourcebook of Success Stories, Practical Advice, and the Hottest Ideas (101 Best Businesses to Start). – М.: Broadway, 2000. – 720 с.
    
28. Linda D. Gilkerson, Theresia M. Paauwe. Self-Employment: From Dream to Reality! : An Interactive Workbook for Starting Your Small Business. – М.: , 0. – 0 с.
    
29. Start Your Own Crafts Business (Entrepreneur Magazine's Start-Up ; Guide #1304). – М.: Entrepreneur Press, 2003. – 200 с.
    
30. Entrepreneur Press. How to Start a Business in Florida (HOW TO START A BUSINESS IN FLORIDA). – М.: , 0. – 0 с.
    
31. Dan Sitarz. Partnerships: Small Business Start-Up Kit (Small Business Library). – М.: , 0. – 0 с.
    
32. Entrepreneur Press. How to Start a Business in Maryland (How to Start a Business in Maryland (Etrm)). – М.: , 0. – 0 с.
    
33. Entrepreneur Press. How to Start a Business in Washington (How to Start a Business in Washington). – М.: , 0. – 0 с.
    
34. Entrepreneur Press. How to Start a Business in New York (Smart Start). – М.: , 0. – 0 с.
    
35. Entrepreneur Press. How to Start a Business in Texas (Smartstart Series (Entrepreneur Press).). – М.: , 0. – 0 с.
    
36. Entrepreneur Press. How to Start a Business in New York City (How to Start a Business in New York City). – М.: , 0. – 0 с.
    
37. Entrepreneur Press. How to Start a Business in Colorado (HOW TO START A BUSINESS IN COLORADO). – М.: , 0. – 0 с.
    
38. Entrepreneur Press. How to Start a Business in New Jersey (How to Start a Business in New Jersey (Etrm)). – М.: , 0. – 0 с.
    
39. Entrepreneur Press. How to Start a Business in Michigan (How to Start a Business in Michigan (Etrm)). – М.: , 0. – 0 с.
    
40. Entrepreneur Press. How to Start a Business in Virginia (HOW TO START A BUSINESS IN VIRGINIA). – М.: , 0. – 0 с.
    
41. Start Your Own Business Support Service (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 110 с.
    
42. Joseph Lance. How to Lose Your Shirt Starting a Mail Order Business: From the Author's Personal Experience. – М.: , 0. – 0 с.
    
43. Entrepreneur Press. How to Start a Business in West Virginia (Smartstart Series (Entrepreneur Press).). – М.: , 0. – 0 с.
    
44. Charles, Ii Robertson, Mark Warda. How to Start a Business in Georgia (Legal Survival Guides). – М.: , 0. – 0 с.
    
45. Sheila A. Taylor-Downer, Debra L. Hamilton, Sharon A. Taylor, Sheila A. Downer. Ready or Not . . . Get Set Go (An Entrepreneurs Guide to Starting and Maintaining a Successful Business). – М.: , 0. – 0 с.
    
46. Start Your Own Car Wash (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 200 с.
    
47. Janet Allon. Turn Your Passion Into Profits: How To Start The Business of Your Dreams. – М.: , 0. – 0 с.
    
48. Entrepreneur Magazine, Entrepreneur Mag. Entrepreneur Magazine: Starting an Import/Export Business. – М.: , 0. – 0 с.
    
49. Conrad Levinson, Kathryn Tyler. Guerrilla Saving: Secrets for Keeping Profits in Your Home-based Business. – М.: , 0. – 0 с.
    
50. Start Your Own Feight Brokerage Business (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 128 с.
    
51. Paul Resnik. Everything You Need to Know to Start Your Own Small Business (Wiley Business Basics). – М.: , 0. – 0 с.
    
52. Start Your Own Herb and Herbal Products Business (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 208 с.
    
53. Rod Cook. Rod Cook's How To Start Your Network Marketing Or Internet Multi-Affiliate Company. – М.: , 0. – 0 с.
    
54. Start Your Own Home Inspection Service (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 128 с.
    
55. Vickie Reierson, Oasis Press Editors. Start Your Business: A Beginners Guide (Psi Successful Business Library). – М.: , 0. – 0 с.
    
56. Will Davis. Start Your Own Business for $1,000 or Less. – М.: Dearborn Trade, 1994. – 280 с.
    
57. Start Your Own Childcare Business (Start Your Own Business). – М.: Prentice Hall Press, 1996. – 256 с.
    
58. Tyler Gregory Hicks, Tyler G. Hicks. 101 Great Mail-Order Businesses: The Very Best (And Most Profitable) Mail-Order Businesses You Can Start With Little or No Money. – М.: , 0. – 0 с.
    
59. Entrepreneur Magazine. Entrepreneur Magazine's Start Your Own Event Planning Business: Your Step by Step Guide to Success (START YOUR OWN EVENT PLANNING). – М.: , 0. – 0 с.
    
60. George Walsh, Alan Breznick, Rachel Adelson. Start Your Own Information Consultant Business: Your Step-by-Step Guide to Success (Start Your Own Information Consultant Business). – М.: Entrepreneur Press, 2004. – 118 с.
    
61. Larue Tone Hosmer, Wendell O. Metcalf, Lynne Waymon. Starting Your Own Small Business Essentials. – М.: , 0. – 0 с.
    
62. Start Your Own Gift Basket Service. – М.: Entrepreneur Press, 2003. – 200 с.
    
63. Jimmy Moore. Advancing into Temp, Contract, and Consulting Jobs: A Complete Guide to Starting and Promoting Your Own Consulting Business. – М.: , 0. – 0 с.
    
64. Janet Drez. Putting The Pieces Together. – М.: , 0. – 0 с.
    
65. Ed Paulson, Gary Wilde, Carol Wilde. Christian Family Guide to Starting Your Own Business (Christian Family Guide To...). – М.: , 0. – 0 с.
    
66. Robert Fragasso. Starting Your Own Practice : The Independence Guide for Professional Service Providers. – М.: , 2005. – 0 с.
    
67. Peter I. Hupalo. Getting Rich in Your Underwear: How to Start and Run a Profitable Home-Based Business. – М.: , 2005. – 0 с.
    
68. William Huss. Start Your Own Law Practice (Open for Business). – М.: Sphinx Publishing, 2005. – 256 с.
    
69. Molly Holzchlag. Design Your Own E-Shop : Creating & Promoting Successful Small Business Sites (Dyo). – М.: , 2004. – 0 с.
    
70. How to Start a Freight Brokerage Business: Your Step-By-Step Guide to Success. – М.: , 2004. – 0 с.
    
71. Carol Anne Carroll. Start Your Own Home Business In No Time (In No Time). – М.: Que, 2004. – 264 с.
    
72. Jacquelyn Lynn. Start Your Own Business on eBay (Start Your Own Ebay Business). – М.: Entrepreneur Press, 2004. – 174 с.
    
73. Krista Thoren Turner. Start Your Own Staffing Service (Startup). – М.: Entrepreneur Press, 2004. – 204 с.
    
74. Jeffrey P. Fisher. Moneymaking Music. – М.: , 2003. – 251 с.
    
75. Mandy Erickson. Start Your Own Coin-Operated Laundry (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 200 с.
    
76. Start Your Own Hair Salon and Day Spa (Start Your Own . . .). – М.: Entrepreneur Press, 2005. – 172 с.
    
77. Judith Rappold. Starting Your Mystery Shopping Business. – М.: Business Resources Publications, 2002. – 272 с.
    
78. Judy Allen. Marketing Your Event Planning Business: A Creative Approach to Gaining the Competitive Edge. – М.: John Wiley and Sons, Ltd, 2004. – 272 с.
    
79. Entrepreneur Press. Start Your Own Wedding Consultant Business (Entrepreneur Start_up). – М.: , 2007. – 142 с.
    
80. Entrepreneur Press, Charlene Davis. Start Your Own Clothing Store and More (Startup). – М.: , 2007. – 172 с.
    
81. Rieva Lesonsky. Start Your Own Business (4th Ed.) (Start Your Own). – М.: , 2007. – 700 с.
    
82. Doug Hall, Jeffrey Stamp. Jump Start Your Marketing Brain: Scientific Advice and Practical Ideas. – М.: , 2006. – 176 с.
    
83. Sarah White, Kevin Pegg. Start & Run a Handyman Business (Start & Run a). – М.: , 2005. – 130 с.
    
84. Jacquelyn Lynn. Start Your own Restaurant and Five Other Food Businesses (Startup). – М.: , 2006. – 172 с.
    
85. Randy W. Kirk. Running a 21st-Century Small Business: The Owner's Guide to Starting and Growing Your Company. – М.: , 2006. – 416 с.
    
86. Fred S. Steingold. Legal Forms for Starting & Running a Small Business 4th Edition. – М.: , 2006. – 448 с.
    
87. Cheryl Kimball. Start Your Own Florist Shop and Other Floral Businesses (Start Your Own A…). – М.: , 2006. – 220 с.
    
88. Jacquelyn Lynn, Charlene Davis. Start Your Own Senior Services Business (Start Your Own A…). – М.: , 2006. – 224 с.
    
89. Angie Mohr. Start & Run a Bookkeeping Business. – М.: , 2005. – 192 с.
    
90. Colin Barrow. The Complete Small Business Guide: A Sourcebook for New and Small Businesses (Capstone Reference). – М.: , 2006. – 472 с.
    
91. Entrepreneur Press, Jacquelyn Lynn. Start Your Own Business On eBay 2nd Edition (Start Your Own Ebay Business). – М.: , 2007. – 174 с.
    
92. Start Your Own Day Spa and More. – М.: Entrepreneur Press, 2007. – 184 с.
    
93. Steve Flinders. Test Your Professional English Business: General. – М.: Pearson Education Limited, 2009. – 112 с.
    
94. Steve Flinders. Test Your Professional English: Business: Intermediate. – М.: Pearson Education Limited, 2008. – 110 с.
    
95. Charese Mongiello. Start Your Own Screen-Printing Business: A User's Guide to Printing and Selling T-shirts. – М.: , 2008. – 124 с.
    
96. Ibp Usa. Starting And Operating International Business in the US Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
97. Angele Perrin. Starting Your Own Business: Do you have what it takes. – М.: , 2008. – 78 с.
    
98. Maggie Lamb. How To Start Your Own Janitorial Business On a Shoestring. – М.: , 2008. – 92 с.
    
99. Allison Lee. The Childminder's Companion - A practical guide to looking after other people's children. – М.: , 2008. – 149 с.
    
100. Entrepreneur Press and Eileen F. Sandlin. Start Your Own Pet Business and More (Start Your Own...). – М.: , 2009. – 256 с.
     
101. Entrepreneur Press and Lynie Arden. Start Your Own E-Business, 2nd Edition (Start Your Own). – М.: , 2009. – 263 с.
     
102. Entrepreneur Press and Liane Cassavoy. Start Your Own Net Service Business (Start Your Own...). – М.: , 2009. – 250 с.
     
103. Entrepreneur Press and Rich Mintzer. Start Your Own Green Business (Start Your Own...). – М.: , 2009. – 194 с.
     
104. Greg Mason. How to Make Money on eBay. – М.: , 2010. – 34 с.
     
105. Brently Clemantin. How To Make Money Shopping, Eating Out, Going To The Movies & Other Fun Things As A Mystery Shopper!: Secrets To Making A Great Living For Doing The Fun Stuff You Do Every Week! (Volume 1). – М.: , 2010. – 126 с.
     
106. Scott Robertson CPCU. How To Start Your Own Successful Insurance Agency. – М.: , 2010. – 176 с.
     
107. Kim Johnson. Scrapbooking Business Tips for Beginners. – М.: , 2010. – 82 с.
     
108. Rhonda Abrams. Six-Week Start-Up, 2nd Edition: A Step-by-Step Program for Starting Your Business, Makinig Money, and Achieving Your Goals!. – М.: , 2010. – 300 с.
     
109. Shayne Gibson. How to Start a Successful Restaurant Business!. – М.: , 2010. – 80 с.
     
110. Jacquelyn Lynn. Start Your Own Cleaning Business (Start Your Own...). – М.: , 2010. – 224 с.
     
111. Robert A. Cooke. How to Start Your Own ?S? Corporation. – М.: , 2001. – 256 с.
     
112. Blake Webster. Make-Money-Online Series: How to Start Your Online Photography Store: Step-by-Step Guide to Selling Your Photos Online. – М.: , 2010. – 114 с.
     
113. Robert Fragasso. Starting Your Own Practice. – М.: , 2005. – 218 с.
     
114. Erica Summers. How to Start Your Own Scrapbooking Business: Practical Ways on How to Start a Scrapbooking Business (Volume 1). – М.: , 2010. – 92 с.
     
115. Bennet P. Lientz. Start Right in E-Business. – М.: , 2010. – 326 с.
     
116. Romanus Wolter. Kick Start Your Success. – М.: , 2006. – 144 с.
     
117. Aaron Nicholson. Starting an iPhone Application Business For Dummies®. – М.: , 2009. – 432 с.
     
118. Kevin Knox. Espresso! Starting and Running Your and Coffee Business and Coffee Basics: A Quick and Easy Guide. – М.: , 1996. – 440 с.
     
119. Wendy Beech. Black Enterprise Guide to Starting Your Own Business. – М.: , 1999. – 466 с.
     
120. Gary W. Carter. J.K. Lasser?s Taxes Made Easy for Your Home–Based Business. – М.: , 2000. – 0 с.
     
121. G Lees. Professionally Speaking – Managing your English in Business Situations +2XCS. – М.: , 1995. – 138 с.
     
122. M. John Storey. Starting Your Own Business. – М.: , 1987. – 266 с.
     
123. Entrepreneur Magazine. Entrepreneur Magazine Starting a Home–Based Business. – М.: , 1999. – 290 с.
     
124. Herman Holtz. Starting and Building Your Catalog Sales Business. – М.: , 1990. – 288 с.
     
125. Terry Noel. Empty Nest Egg Second Edition: Why You Must Start Your Own Business NOW. – М.: , 2011. – 172 с.
     
126. Doug Hall. Jump Start Your Business Brain: The Scientific Way to Make More Money. – М.: , 2011. – 500 с.
     
127. Janet S. Underwood. Your Freelance Writing Business: A practical guide for starting and running a freelance technical and business writing service. – М.: , 2011. – 240 с.
     
128. M. John Storey. Starting Your Own Business. – М.: , 1987. – 266 с.
     
129. Poonam Sharma. The Harvard Entrepreneurs Club Guide to Starting Your Own Business. – М.: , 1999. – 272 с.
     
130. How To Build A Successful Consulting Practice. – М.: , 2006. – 256 с.
     
131. How To Build Your Financial Advisory Business And Sell It At A Profit. – М.: , 2011. – 352 с.
     
132. School For Startups: The Breakthrough Course For Guaranteeing Small Business Success In 90 Days Or Less. – М.: , 2011. – 208 с.
     
133. How To Sell Anything On Amazon...And Make A Fortune!. – М.: , 2011. – 384 с.
     
134. Rich Mintzer. Start Your Own Tutoring and Test Prep Business: Your Step-by-Step Guide to Success. – М.: Entrepreneur Press, 2009. – 224 с.
     
135. Start Your Own Freight Brokerage Business, Third Edition. – М.: , 2011. – 240 с.
     
136. Start Your Own Pet Business And More. – М.: , 2011. – 0 с.
     
137. WERSHING. STOP ASKING FOR REFERRALS: PROVEN STRATEGIES ON HOW TO BUILD YOUR FINANCIAL SERVICES BUSINESS THAT SELLS ITSELF. – М.: , 2013. –  с.
     
138. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
139. Kefa Rabah. Ubuntu Server Administration and Cloud Computing. – М.: LAP Lambert Academic Publishing, 2011. – 320 с.
     
140. Henry Kyambalesa. The Keys to Success in Starting & Managing a Small Business. – М.: LAP Lambert Academic Publishing, 2013. – 284 с.
     

Лучшие результаты

Дополнительные результаты

1. Глобальный start-up. А. Баганов, "Консультант", № 17, сентябрь 2007.
2. Mystery Shopping в банковском секторе. О. Аульченкова, "Организация продаж банковских продуктов", № 3, III квартал 2007.
3. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
4. Инвестиции в Business Intelligence - прибыльный бизнес. Д. Красюков, "Финансовая газета", № 38, сентябрь 2005.
5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
7. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
9. Договор страхования Десенналь". интервью с Ж. Туччеллой, руководителем сектора страхования рисков "Десенналь" и скрытых дефектов департамента SCOR Business Solutions компании SCOR Global P&C S.E.. С. Дедиков, "Юридическая и правовая работа в страховании", N 3, III квартал 2012 г.
10. Финансовый директор в роли кадровика. интервью с И. Валинуровым, президентом Корпорации кадровых агентств Business Connection. "Консультант", N 5, март 2012 г.
11. Метод Mystery Shopping и его использование для выявления лучших практик. В.Т. Зульфикарова, "Банковский ритейл", N 1, I квартал 2012 г.
12. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
13. Подбор сотрудников через социальные сети. интервью с И. Валинуровым, президентом корпорации Business Connection. Г. Осовская, "Кадровик. Рекрутинг для кадровика", N 3, март 2011 г.
14. Перерегистрация ООО: противоречий больше нет. интервью с А.В.  Мозжуховым, директором направления "Юридические услуги" компании Clever Business Ltd.. О. Аверина, А. Фетисов, "эж-ЮРИСТ", N 23, июнь 2010 г.
15. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
16. Кто владеет информацией... Business Intelligence - ещё один путь к успеху. Н. Шестопалова, "Бухгалтерия и банки", № 2, февраль 2009.
17. Зачем банкам mystery shopping?. Д.М. Князев, "Банковский ритейл", № 3, III квартал 2008.
18. Сколько весить в граммах, точно?. интервью с И. Трофимовой, директором ООО "Кадровое агентство "Диалог", генеральный директор ЗАО "Верхневолжская консалтинговая компания",. Ярославль, И. Валинуровым, генеральным директором кадрового агентства "Business Connection", Р. Габдуллиным, Генеральным директором ООО "Натуральные продукты", сеть магазинов "Ярмарка",. Уфа, О. Васильевой, заместителем Генерального директора по управлению персоналом ООО "Тропик Групп",. Тула. "Управление персоналом", № 7, апрель 2008.
19. Верность качеству. Как управиться с интригой. интервью с И. Вагиным, президентом компании Business Development. И. Смирнова, "Кадровый менеджмент", № 4, апрель 2008.
20. Система управленческой отчетности для руководителей на платформе Oracle Business Intelligence SE One. О. Морозова, "Бухгалтерия и банки", № 4, апрель 2008.
21. Эмоциональный интеллект на службе у HR. интервью с И. Вагиным, президентом Группы компаний Business Development. И. Смирнова, "Кадровый менеджмент", № 3, март 2008.
22. Как повысить эффективность бизнеса с помощью технологии mystery shopping. О.А. Аульченкова, "Организация продаж банковских продуктов", № 1, I квартал 2008.