Год выпуска: 2012 Автор: John Kador Издательство: Страниц: 368 ISBN: 1458780570
Описание
The definitive guide to discovering the transformative power of apology Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten apology do's and don'ts, and a quiz to test your Apology Quotient Tracks how changing attitudes and new laws now make apology the preferred response to mistakes and failures in all situations There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves - maybe more often than we realize. But we don't need more apologies, says John Kador - we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it...
