Год выпуска: 2012 Автор: Donna Marie Издательство: Страниц: 66 ISBN: 1475045204
Описание
"What About Me?" is a support manual for employees in any Customer Service industry. It offers tips and ideas for handling difficult customer traits and provides scenarios from ten different industries. It is written with the slant that the customer is not always right, but everyone wants to leave an encounter feeling good.
