Phone Clones: Authenticity Work in the Transnational Service Economy Год выпуска: 2012Автор: Kiran MirchandaniИздательство: Страниц: 192ISBN: 0801450640Описание Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients-to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be...
Похожие книги
Life and Labor in the New New South (Working in the Americas). – М.: , 2012. – 360 с. Kiran Mirchandani. Phone Clones: Authenticity Work in the Transnational Service Economy. – М.: , 2012. – 192 с. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с. Ernest Aryeetey, Julius Court, Machiko Nissanke, Beatrice Weder, International Conference "Asia and Africa in the Global Economy. Asia and Africa in the Global Economy. – М.: , 0. – 0 с. Birgitte Andersen, Jeremy Howells, Richard Hull, Ian Miles, Joanne Roberts. Knowledge and Innovation in the New Service Economy. – М.: , 0. – 0 с. Jerry Germer. Country Careers: Successful Ways to Live and Work in the Country. – М.: , 0. – 0 с. Arthur R Couvillon. System for Advancement in the Fire Service. – М.: , 0. – 0 с. Berkeley, The BRIE-IGCC Economy Project. Tracking a Transformation: E-commerce and the Terms of Competition in Industries. – М.: , 0. – 0 с. Mike Parnwell, Raymond L. Bryant, Michael J. G. Parnwell, Association of South-East Asian Studies in the United Kingdom. Environmental Change in South-East Asia: People, Politics and Sustainable Development (Global Environmental Change Series). – М.: , 0. – 0 с. Marian Fatout, Steven R. Rose. Task Groups in the Social Services (Sage Sourcebooks for the Human Services Series, Vol 30). – М.: , 0. – 0 с. Joseph S. Nye, William A. Owens, James R. Schlesinger, R. James Woolsey, James A. Lewis, Joseph S., Jr. Nye, James Andrew Lewis, Erin Schlather, Csis Commission on Technology Security in the Twenty-First Century. Computer Exports and National Security: New Tools for a New Century : A Report of the Csis Commission on Technology Security in the 21St-Century (Csis Panel Reports.). – М.: , 0. – 0 с. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . – с. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . – с. Gozde Aras?l. EU's Effect on Turkish Civil Societies Working in the Asylum System. – М.: LAP Lambert Academic Publishing, 2014. – 84 с. Selina Mkony. Capacity Development in the Public Service of Tanzania. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Диля Спасибо за оперативность. Я не ошиблась в выборе. Слава о Вашей организации не блеф.
