Customer-Centered Reengineering: Remapping for Total Customer Value Год выпуска: 0Автор: Edwin T., Jr. Crego, Peter D. SchiffrinИздательство: Страниц: 0ISBN: 0786302984Описание This customer-driven approach to reengineering is essential for organizations wanting to develop and increase customer loyalty. Customer Centered Reengineering is a tested framework for realigning strategy, structure, and systems around the customer, this book shows how to: integrate customer's needs with reengineering efforts; initiate and lead the reengineering effort by embracing the 7 C's: closeness, clarity, courage, creativity, competencies, commitment, and consistency.
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J.S. Я наконец получил окончательную оценку за реферат по кинокомедии: "отлично", как и ожидалось. В основе реферата - полученный от вас материал. Я его значительно сократил и несколько переработал, немного перестроил, добавил эпиграфы и прочие цитаты а также кое-какие собственные необязательные рассуждения. Большое спасибо за помощь (Фактически Ваш вклад составил около 80% работы).
