Gone are the days when facility management (FM) was regarded as a "back room" operation, a function-centered support system for corporate and institutional needs. Now, modern FM departments and providers are reinventing themselves as full-fledged business entities critical to the realization of corporate goals. This book is the first to show facility management professionals how to develop, achieve, and sustain organizational effectiveness. In addition to demonstrating the importance of organization development in FM, the book accelerates real-world implementation with a variety of charts, graphs, and case examples, plus entire sections on: * Structuring facility management organizations * Understanding and influencing group behavior * Assessing, motivating, and rewarding FM staff * Preparing FM organizations for challenge and change in the business landscape. This cutting-edge book is surely a blueprint for the future of facility management.
