The Phone Book: Telephone Skills for Business Success Student Text Год выпуска: 0Автор: Judith E FisherИздательство: Страниц: 0ISBN: 0256187444Описание The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
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Елена, 28.05 Спасибо большое,за очень быструю и качественную работу!Очень мне помогли!Жаль,что не знала вас раньше!
