Год выпуска: 0 Автор: C. William Pollard, Carlos H. Cantu Издательство: Страниц: 0 ISBN: 0310234875
Описание
In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. This is no new management fad, no highly touted process improvement. The secret they have discovered is the "soul of the firm."