Год выпуска: 0 Автор: Martin F. Bartholomew Издательство: Страниц: 0 ISBN: 0890069042
Описание
This is an up-to-date guide to what's happening as technology and business continue to converge. It explains strategies and methods for developing and delivering both the business and technical processes of a telecommunications-based service provisionin select markets, and includes detailed information on organizational design, business planning and development, product positioning, and emerging markets. The author provides new insights and ideas to help managers understand the full impact of telecommunications on their business. He also offers practical advice on how to put telecommunications-based service into practice, how to enhance its performance, and how to help employees understand the system. This reference book presents case studies and emerging examples from businesses around the world to demonstrate the practical, tangible benefits of providing quality telecommunications-based services.
