Год выпуска: 0 Издательство: Страниц: 0 ISBN: 0750646756
Описание
* Quality as a tool for success *Covers a diverse range of quality issues and theories in the context of heritage attractions * Well-respected international contributor team of academics and practitioners Heritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction and business excellence. This new book on Quality issues brings together a range of specialists who lead us from the evolution of quality to our current position on the quality roadmap. It provides a toolkit to assist on the continuous quality improvement journey and presents a vision of what lies ahead in this new millennium. 'Quality Issues in Heritage Visitor Attractions' will prove an invaluable guide for students and practitioners in the field s of Heritage, Visitor Attractions and Tourism in...
Огромное Вам спасибо, с Вами приятно работать. Еще раз Вам спасибо. Да, хвалиться, конечно, не скромно, но качество своих работ я гарантирую, все они были защищены на отлично. Надеюсь на дальнейшее взаимное сотрудничество.