Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service Год выпуска: 0Автор: Jeannie Davis, Pat LandakerИздательство: Страниц: 0ISBN: 0944918042Описание This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.
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Татьянка Добрый день ! работу после вашего сопровождения пересмотрел зав.кафедрой , оценка "отлично" ! Спасибо !
