Год выпуска: 0 Автор: Kathleen E. Monahan Издательство: Страниц: 0 ISBN: 1567260969
Описание
Based on the NPR Best Practices Report on Balancing Measures study, this groundbreaking book expands on practices and maps out how to use tem to improve strategic planning. Achieve balance and buy-in! Balanced Measures for Strategic Planning shows you how to: Define customers, stakeholders, and your value chain. Gather input - and allies. Measure team and individual performance. Communicate internally and externally. Create cascading performance management. With increased emphasis on performance measures, the public sector is seeking a new strategic planning approach. Balanced Measures for Strategic Planning: A Public Sector Handbook translates today's best approaches into action steps for meeting your mission through just the right balance of customer expectations, employee needs, and fiscal responsibilities. With Balanced Measures for Strategic Planning, you can turn the right measures of ... Customer/stakeholder satisfaction Employee learning and growth Financial...
