The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Год выпуска: 2003Автор: Keith DawsonИздательство: CMPСтраниц: 280ISBN: 1578203058Описание Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Похожие книги
Jae K. Shim. Strategic Business Forecasting: The Complete Guide to Forecasting Real World Company Performance, Revised Edition. – М.: CRC Press, 2000. – 312 с. Kevin Doyle, Environmental Careers Organization, Tanya Stubbs, Bill New Complete Guide to Environmental Careers Sharp, Sam Heizman, Sam Heizmann. The Complete Guide to Environmental Careers in the 21st Century. – М.: , 0. – 0 с. Stanley Weinstein, Stanley Weinstein. The Complete Guide to Fund-Raising Management (2nd Edition). – М.: , 0. – 0 с. Daniel Goodwin, Richard Rusdorf, Barbara McNichol. The Landlord's Handbook : A Complete Guide to Managing Small Investment Properties (Landlord's Handbook). – М.: , 0. – 0 с. Keith Dawson. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. – М.: CMP, 2003. – 280 с. Research Program on the Social Aspects of HIV/AIDS and Health. A Comparative Analysis of the Financing of HIV/AIDS Programs: in Botswana, Lesotho, Mozambique, South Africa, Swaziland and Zimbabwe. – М.: , 2005. – 72 с. Matthew Cole. The Complete Guide to Patents, Copyrights, and Trademarks: What You Need to Know Explained Simply. – М.: , 2008. – 288 с. Edward H. Drummond. The Complete Guide to Psychiatric Drugs. – М.: , 2006. – 352 с. Nick A. Dauber. Wiley The Complete Guide to Auditing Standards, and Other Professional Standards for Accountants 2008. – М.: , 2008. – 532 с. Sam Goldblatt. The Complete Guide to Greener Meetings and Events. – М.: , 2011. – 320 с. Darrell E Ward. The AmFAR AIDS Handbook – The Complete Guide to Understanding HIV & AIDS (Paper). – М.: , 1998. – 494 с. Neva Kittrell Scheve. The Complete Guide to Buying, Maintaining, and Servicing a Horse Trailer. – М.: , 1998. – 320 с. The Human Factors Section, Health, Safety and Human Factors Laboratory, Eastman Kodak Company. Ergonomic Design for People at Work. – М.: , 1989. – 432 с. Paul Kligfield. The Cardiac Recovery Handbook – The Complete Guide to Life After Heart Attack or Heart Surgery. – М.: , 2006. – 296 с. Donna Snyder–Smith. The Complete Guide to Endurance Riding and Competition. – М.: , 1998. – 256 с. Comp Photo Guide To Home Improvements. Comp Photo Guide To Home Improvements. – М.: , 2005. – 600 с. Jose "Chilitos" Valenzuela. The Complete Guide to Connecting Audio, Video, and Midi Equipment: Get the Most Out of Your Digital, Analog, and Electronic Music Setups. – М.: Hal Leonard Books, 2015. – 328 с. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Елена, 20.06 Добрый день, Юлия! Ещё раз благодарю Вас за написанную работу по творчеству Б.Пастернака. Преподаватель поставил за неё отлично. Этот реферат добавил мне дополнительный балл при сдаче экзамена. Спасибо
