Год выпуска: 2005 Автор: Kai Yang Издательство: Страниц: 0 ISBN: 0071445552
Описание
Book DescriptionThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
