Год выпуска: 2003 Автор: Michael Hammer Издательство: Страниц: 0 ISBN: 1400047730
Описание
Amazon.com's Best of 2001"Suddenly," writes Michael Hammer in the opening to his confidently but aptly named new book The Agenda , "business is not so easy anymore." He then sets out an ambitious plan for righting what many businesses are doing wrong, much as he did a decade ago in his bestselling Reengineering the Corporation . This time, however, he retreats from the overarching "big idea" promulgated in his earlier book to present a system that incorporates nine ideas geared for an environment where customers really do rule. Hammer unveils these aligned-but-individual ideas, which relate to process and customer orientation, along with measurement, management, connecting via the Net, and eventual positioning as "components of virtually extended enterprises" rather than "self-contained wholes." He goes on to explain why they represent improvements over past procedures and cites examples of them in practice. (While discussing measurement, for instance, he shows why most...
Здравствуйте Марина! Вчера была защита диплома.Хочу выразить вам слова благодарности. Диплом после вашего сопровождения очень понравился, оценка 5! Огромное Вам спасибо за вашу работу!Успехов вам! Буду вас рекомендовать всем своим друзьям!