May I Help You?: Great Customer Service for Small Business Год выпуска: 2004Автор: Jillian MercerИздательство: Страниц: 0ISBN: 1865088587Описание Book DescriptionNine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.
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Ольга, 08.06 Уважаемая, Марина, мы Вам очень благодарны за дипломную работу. Сама студентка не хотела Вас беспокоить по пустякам (как ей казалось), а самостоятельно доработать диплом по требованиям преподавателей. К сожалению, работает она даже по субботам, и сил хватило только лишь на то, чтобы разобрать диплом. Извините за столь позднее обращение к Вам.
