Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series) Год выпуска: 2004Автор: JoAnn HabererИздательство: Страниц: 0ISBN: 0619259094Описание Book Description"Customer Service in the Information Age" provides readers and trainers with insight into how to realign their customer service techinques to meet Information Age customer expectations. The book focuses on new frontiers in customer service such as e-mail, Web sites, customer relationship management (CRM), and automated telephone systems, while revisiting some customer service basiscs like the importance of a personal response and using common sense.
Похожие книги
Varun Grover, William J. Kettinger. Process Think: Winning Perspectives for Business Change in the Information Age. – М.: , 0. – 0 с. Ernest Aryeetey, Julius Court, Machiko Nissanke, Beatrice Weder, International Conference "Asia and Africa in the Global Economy. Asia and Africa in the Global Economy. – М.: , 0. – 0 с. Mike Parnwell, Raymond L. Bryant, Michael J. G. Parnwell, Association of South-East Asian Studies in the United Kingdom. Environmental Change in South-East Asia: People, Politics and Sustainable Development (Global Environmental Change Series). – М.: , 0. – 0 с. A. Reza Hoshmand. Business and Economic Forecasting for the Information Age : A Practical Approach. – М.: , 0. – 0 с. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с. Jerry N. Luftman. Competing in the Information Age: Align in the Sand. – М.: , 0. – 0 с. Nancy Stern, Robert A. Stern. Computing in the Information Age, 2nd Edition. – М.: , 0. – 0 с. Joseph S. Nye, William A. Owens, James R. Schlesinger, R. James Woolsey, James A. Lewis, Joseph S., Jr. Nye, James Andrew Lewis, Erin Schlather, Csis Commission on Technology Security in the Twenty-First Century. Computer Exports and National Security: New Tools for a New Century : A Report of the Csis Commission on Technology Security in the 21St-Century (Csis Panel Reports.). – М.: , 0. – 0 с. Workshop on the Life of a Process Model--From Conception to Action, S. Macchietto, S. P. Asprey. Dynamic Model Development: Methods, Theory and Applications (Computer-Aided Chemical Engineering). – М.: , 0. – 0 с. Aspatore Books. Corporate Security in the Information Age: Industry Leaders from Bose Corporation, Dow Jones, and more on Security Options, Protecting Assets, & Implementing a Strategy (Inside the Minds). – М.: , 2005. – 0 с. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с. Practising Science Communication in the Information Age: Theorising Practices (Communicating Science in the Information Age). – М.: , 2008. – 264 с. Syngress. Hack Proofing Your Identity In The Information Age. – М.: , 2010. – 512 с. Virginia Eubanks. Digital Dead End – Fighting for Social Justice in the Information Age. – М.: , 2011. – 232 с. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . – с. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . – с. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Анна Лилия, спасибо за Курсовую Групповое решение...Дочка пятерку получила.
