Год выпуска: 2012 Автор: Naveed Gani Издательство: LAP Lambert Academic Publishing Страниц: 104 ISBN: 9783659211799
Описание
Patients' opinions and views are increasingly being identified as major indicators of how well health services and health systems are performing, as well as providing guidance for further service improvement. The service users' view is particularly relevant when trying to make health services more responsive to patients' expectations. The lack of a solid conceptual basis and consistent measurement instrument for patient satisfaction has led, over the last decade, to a proliferation of surveys that focus primarily on patient experience, i.e. aspects of the care experience such as waiting times, the quality of basic amenities, and communication with health-care providers, all of which help identify tangible priorities for quality improvement. The current study that has been discussed in this book in a vast detail, provides insight regarding patient satisfaction with psychiatric care in a Psychiatric Unit Of Pakistan. It's food for thought for the health care providers to bring about...
