Service Quality of Higher Education in Palestine Год выпуска: 2013Автор: Aida KoniИздательство: LAP Lambert Academic PublishingСтраниц: 192ISBN: 9783659461316Описание This Book assess the service quality gaps at two universities in Palestine. The study employs the SERVQUAL model to gauge the difference between undergraduate students’ expectations and perceptions utilizing the disconfirmation theory which is grounded in the satisfaction literature. The study further examines undergraduate students’ loyalty intentions and overall satisfaction. The Book is pioneer in terms of originality of the scope and instrument used.
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O.N., 09.09 Спасибо.....спасибо.....спасибо..... Добрый день, Марина Михайловна) спасибо Вам большое, что выручили меня с аттестационной работой. Защитила вчера на 5))) Чему очень рада, хотя эта оценка - заслуженно Ваша. Очень Вам признательна и благодарна.
