Impact of Quality Management Maturity on Supply Chain Performance
Год выпуска: 2014 Автор: Mousa Khaireddin Издательство: LAP Lambert Academic Publishing Страниц: 124 ISBN: 9783659641008 Описание This book is a result of an applied study to investigate the impact of quality management maturity(Quality Principles, Quality Culture and Quality Tools) on supply chain performance. The author has developed a quantitative model to measure supply chain performance using variables related to:Costumer complains, cost of quality, On time delivery and equipment effectiveness. The study has been applied on Jordanian industrial firms that are ISO 9000 Certified.
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Марина, 29.06 Всё, защитилась на 5. Спасибо большое)!