Год выпуска: 2012 Автор: Luis Rocha-Lona Издательство: LAP Lambert Academic Publishing Страниц: 344 ISBN: 9783848413850
Описание
In fast and competitive markets, organizations look to comply and produce high-quality products and services that excel customers’ expectations and needs. In this context, organizations have deployed all sorts of strategies supported by business excellence models (BEM), quality management systems, process management, and performance measurement systems. Thus, BEM have played a major role in supporting organizations’ business strategy and performance in the long run. Business Excellence Models and Strategic Planning provides to industrialist, managers, practitioners, consultants, researchers and all kind of professionals a robust research-framework with practical insights, and deep knowledge about the integration of BEM with Strategic Planning. Based on a five-year project, the book provides a critical review of the most well-known excellence models, methods and tools that support Quality Management Systems(QMS). Thus, Business Excellence Models and Strategic Planning focuses on...
