Год выпуска: 2014 Автор: K.A.S.P. Kaluarachchi Издательство: LAP Lambert Academic Publishing Страниц: 376 ISBN: 9783659546105
Описание
It's all about the CEO's democratic communication which helped integrate 5S based TQM activities within the hospitals allowing different employeee categories to engage in the TQM activities with high integrity in long-term. The ideal type or democratic communication employed by the hospital director as the CEO was the determining factor to successfully integrate and sustain the TQM activities over time.
