Год выпуска: 2010 Автор: Jaywant Singh Издательство: LAP Lambert Academic Publishing Страниц: 244 ISBN: 9783838346465
Описание
Products in fast moving consumer goods categories come as different variants such as pack-sizes, pack-types, flavours, forms, formulae, etc. These variants are functionally highly differentiated from each other, often each based on a specific attribute. This research study empirically examined whether these functional differences affect customer loyalty for the variants of products. A number of market performance measures were used to assess the impact of market shares size on levels of loyalty. This book is useful tool for understanding a robust method of examining patterns of loyalty in consumer markets. The findings here have conceptual and practical significance, giving insights into a so far largely unknown aspect of consumer behaviour. This knowledge should help business managers develop a better understanding of marketing management-related issues such as product, line and brand management, assessing competitive tactics, setting targets for new brands, and...
