Год выпуска: 2011 Автор: Monawwer Eqbal and M. Masoom Raza Издательство: LAP Lambert Academic Publishing Страниц: 336 ISBN: 9783846597743
Описание
The concept of quality management originated in Japan and later moved into the USA and other countries. The theory of quality management has been growing rapidly and important for all service sectors. Libraries adopt management techniques to give their best in the form of services and products to its users. But, it is very difficult to give best products and services. There is no universally acceptable tools and techniques to measure and improve the quality of products and services in libraries. TQM is one of such technique used for the improvement and maintenance of quality or performance of the libraries. Therefore, it is necessary for library and information professionals to understand core concepts, methods and techniques used in TQM. The book is to examine the application of Total Quality Management in University Libraries of India and to measures the perception of users as they relate to quality of information products and services, and to determine how far the libraries has...
