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TQM and Operational Flexibility impact on Hospital Performance


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Год выпуска: 2012
Автор: Main Naser Alolayyan
Издательство: LAP Lambert Academic Publishing
Страниц: 372
ISBN: 9783659220746
Описание
 In recent years, the healthcare industry has been under intense pressure to improve customer satisfaction and the quality of services. A multitude of factors, including enormous market competition in the world region, rising operating costs and high customer expectations, are among the compelling reasons for doing, so this book aims to determine the impact of Total Quality Management (TQM) and Operational Flexibility (OF) on hospital performance. A model is proposed that links Total Quality Management TQM and Operational Flexibility OF constructs to the hospital performance construct, the underlying dimensions of TQM, OF and hospital performance was empirically verified and validated through Confirmatory Factor Analysis (CFA), Reliability Analysis Procedure, and Construct Validity Procedures, Structural Equation Modeling (SEM) was employed to test the model, drawing on a sample of medical leaders from the Joint Commission International (JCI) accredited hospitals, with residency...

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