How to Talk to Customers: Create a Great Impression Every Time withMAGIC Год выпуска: 2007Автор: Diane Berenbaum, Tom LarkinИздательство: Страниц: 224ISBN: 0787987522Описание Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
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Татьяна и Анжелика Юлия, добрый день. Спасибо большое за корректировку. Вроде как приняли работы после вашего сопровождения. В случае, если на предзащите возникнет необходимость корректировки, то мы Вам напишем, а нет, то еще лучше. Спасибо Вам большое. Я знала, что на Вас можно положиться.
