Год выпуска: 2006 Автор: Donna C.S. Summers Издательство: Страниц: 416 ISBN: 0131716808
Описание
With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design...
Здравствуйте, Юлия! Хочу вас поблагодарить за курсовую, которую вы для меня сопровождали! Большое вам спасибо :) Сама бы я не справилась :) Мне правда 4-ку поставили, но зато автоматом... На отлично я отказалась отвечать... Только нервы тратить :) Всё равно огромное спасибо :)