Год выпуска: 2006 Автор: Ralph F. Smith Издательство: Страниц: 240 ISBN: 0470047461
Описание
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
