Год выпуска: 2008 Автор: Marshall J. Cook Издательство: Страниц: 128 ISBN: 0071591362
Описание
Today's worker is empowered and intelligent, and no longer can you expect overbearing, high-pressure management tactics to improve performance. In the modern workplace, managers are discovering that they must work in partnership with their employees, providing them with the tools they need for success by first determining exactly what those tools are. How to Be a Great Coach provides guidelines, best practices, and state-of-the-art approaches for working with, instead of against, your employees, boosting their motivation, performance, and productivity. This results-focused book examines 24 innovative and proven approaches for getting the best efforts from your employees by giving your best, and earning their respect by first learning how to: Solicit their opinions-and take them seriously Be willing to take the hit for your own mistakes Ask targeted questions and patiently await answers Communicate your willingness to hear complaints Foster independence, not subservience ...
