Survey Pain Relief: Transforming Customer Insights into Action Год выпуска: 2008Автор: Jodie Monger, Debra PerkinsИздательство: Страниц: 276ISBN: 1932558136Описание Anyone who has ever been tasked with gathering and analyzing customer data has no doubt felt the pain associated with the magnitude of that responsibility - especially when you're asked to take action without having believable customer intelligence. Relax. The doctors are here to ease your pain. In Survey Pain Relief, Dr. Jodie Monger and Dr. Debra Perkins offer an insightful, user-friendly overview of the science of research, dispel common misconceptions about the validity of widely publicized research methods, explain the sources and risks of survey malpractice and how to avoid it, and reveal how to transform customer insights into action by offering concrete examples of how to properly conduct survey research that will yield valid, interpretable results that can be communicated to executives, operations management, supervisors and frontline staff... and save billions!
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Павел Это Вы консультировали мне летом по "Банкротство кредитных организаций". Хотел Вас поблагодарить. Только что забрал свою работу у научного руководителя. Есть совсем небольшие исправления, которые я и сам могу сделать. В целом работа после вашего сопровождения одобрена и утверждена на защиту. Я обязательно напишу Вам о том, как пройдет моя сдача (она у меня 22-го). Если Вам интересно, то единственным дополнением к диплому со стороны научного руководителя было включить, но не в сам диплом, а в доклад о нем, информацию об изменениях, внесенных в закон "О несостоятельности (банкротстве кредитных) организаций" 20.08 г., но в действие еще не вступивших. Но Вы об этом еще не могли знать, так как помогали с дипломом в июле.
