Год выпуска: 2002 Автор: Donald M. Berwick MD, MPP Издательство: Страниц: 336 ISBN: 9780787964528
Описание
When it was first published in 1991, Curing Health Care was an immediate success and helped launch the quality revolution in the health care industry. Now in paperback, this classic resource describes how health care organizations can apply modern quality assurance methods to help recapture control and hope in a time of frustration and skyrocketing costs. In ten key lessons, Donald Berwick, A. Blanton Godfrey, and Jane Roessner demonstrate what works and does not work in actual practice. They present illustrative case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills. In a special new preface, written for this edition, the authors reflect on their experience in the decade and lessons learned since first writing this important book.
