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Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence



Год выпуска: 2010
Автор: Ching M. Chang
Издательство:
Страниц: 720
ISBN: 0470423323
Описание
The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering...


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piehoney
Я хотела вас поблагодарить за то, что вы так мне помогли! защитилась на пять! без вас бы не смогла! спасибо огромное!