Service Management: Operations, Strategy, Information Technology
Год выпуска: 2010 Издательство: Страниц: 608 ISBN: 9780071289276 Описание Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introducti
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Екатерина Я защитилась на 4. Все прошло очень хорошо. Огромное Вам спасибо за помощь. С Вашего разрешения буду Вас рекомендовать своим знакомым. Можно?