Год выпуска: 2011 Издательство: Страниц: 240 ISBN: 9780814416228
Описание
With public scrutiny intensifying every day, optimizing the performance of government employees and departments is more critical than ever before. And just as in the private sector, the key for managers is to understand how different management systems perform individually and interact with one another. This book examines the roles and challenges of structural and technical systems, information and decision-making processes, rewards systems, and human capital management, and shows managers how to: Deliver clear and consistent messages to all employees Position employees and units to provide the best possible service to the public Hold them accountable through clear expectations and measurable goals Work with a strong leadership team to maintain, adjust, and improve all procedures Liff devotes a chapter to each system and discusses its impact on overall performance as well as how to work proactively and innovatively to implement changes...
