Who’S Your Gladys? Год выпуска: 2011Издательство: Страниц: 240ISBN: 9780814414392Описание Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives’ buttons, one who requires a higher degree of skill to manage. One who let’s just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place.
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Алексей Здравствуйте, нам выставили оценки за курсовые за обе курсовые нам поставили 4 при защите, ей видимо в курсовой просто не понравилось негативное отношение к оценщикам, поэтому она и поставила такие оценки, а в переделанной работе это все было убрано и она поставила более высокие оценки, а по банковскому делу поставили 5. Так что все хорошо. Спасибо большое!
