Результаты поиска

Лучшие результаты

1. Mike Applegarth. The E-Customer Care Pocketbook (Management Pocketbook Series). – М.: , 2005. – 0 с.
   

Дополнительные результаты

1. Latorie Lloyd, Synovia Dover-Harris. The A2Z of Early Childhood Management: An Easy to Read Guide that has 26 Proven Management Techniques That Will Put You and Your Staff on the Road to Success. – М.: , 2012. – 56 с.
   
2. Brenda MacKay, David J. Duray. The E-Business Workplace: Discovering the Power of Enterprise Portals. – М.: Wiley, 2001. – 256 с.
   
3. Anne M. Johnson, Ruth Rejnis. The Cost of Caring : Money Skills for Caregivers (Wiley Personal Finance Solutions). – М.: , 0. – 0 с.
   
4. H. Thomas Johnson, Robert S. Kaplan. Relevance Lost: The Rise and Fall of Management Accounting. – М.: Harvard Business School Press, 1987. – 270 с.
   
5. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
6. J.Y. Lee, M.J. Epstein. Advances in Management Accounting, Volume 11. – М.: , 0. – 0 с.
   
7. Abhijit Chaudhury, Jean-Pierre Kuilboer. E-Business & E-Commerce Infrastructure: Technologies Supporting the E-Business Initiative. – М.: , 0. – 0 с.
   
8. David Haynes, Dave Haynes. The Peon Book: How to Manage Us. – М.: , 0. – 0 с.
   
9. Harvard Business Review. When Change Comes Undone (Harvard Business Review Management Dilemma Series). – М.: , 0. – 0 с.
   
10. R. Alec MacKenzie, Alec MacKenzie. The Time Trap: The Classic Book on Time Management. – М.: , 0. – 0 с.
    
11. John P. Schuster, Jill Carpenter. The Power of Open-Book Management : Releasing the True Potential of People's Minds, Hearts, and Hands. – М.: , 0. – 0 с.
    
12. Brian K. Payne. Crime in the Home Health Care Field: Workplace Violence, Fraud, and Abuse. – М.: , 0. – 0 с.
    
13. Grady Means, David Schneider. MetaCapitalism: The e-Business Revolution and the Design of 21st-Century Companies and Markets. – М.: , 0. – 0 с.
    
14. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
15. Jist Publishing. Standard Occupational Classification Manual 2002: Based on Information from the U.S. Office of Management and Budget. – М.: , 0. – 0 с.
    
16. Allan J. Henderson. The E-Learning Question and Answer Book: A Survival Guide for Trainers and Business Managers. – М.: , 0. – 0 с.
    
17. Michael E. Gerber. The E-Myth Manager: Why Management Doesn't Work and What to Do About It. – М.: HarperBusiness, 2004. – 230 с.
    
18. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
19. James Harry Green. The Irwin Handbook of Telecommunications Management. – М.: , 0. – 0 с.
    
20. Thomas H. Johnson. Relevance Lost: The Rise and Fall of Management Accounting. – М.: , 0. – 0 с.
    
21. Alan Weiss. The Unofficial Guide to Power Management. – М.: , 0. – 0 с.
    
22. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
23. Bob Brotherton. The Handbook of Contemporary Hospitality Management Research. – М.: , 0. – 0 с.
    
24. Marilyn L. Kourilsky, William Walstad. The E Generation. – М.: , 0. – 0 с.
    
25. Hans G. Daellenbach, Robert L. Flood. The Informed Student Guide to Management Science. – М.: , 0. – 0 с.
    
26. Michael Zanko. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies (New Horizons in Management Series). – М.: , 0. – 0 с.
    
27. Erik Banks. The Simple Rules of Risk : Revisiting the Art of Financial Risk Management (The Wiley Finance Series). – М.: , 2003. – 0 с.
    
28. Alex N., Jr Beavers, Jr. Alex N. Beavers. Roadmap to the E-Factory. – М.: , 0. – 0 с.
    
29. Kevin P. McCormack, William C. Johnson, Kevin P McCormack. Business Process Orientation: Gaining the E-Business Competitive Advantage. – М.: , 0. – 0 с.
    
30. Michael E. Gerber. The E-Myth Physician: Why Most Medical Practices Don't Work and What to Do About It. – М.: , 0. – 0 с.
    
31. Wendy Leebov, Gail Scott. The Indispensable Health Care Manager : Success Strategies for a Changing Environment (Jossey-Bass Health Series). – М.: , 0. – 0 с.
    
32. David Frederick Ross. Distribution: Planning and Control : Managing in the Era of Supply Chain Management. – М.: , 0. – 0 с.
    
33. Michael Edwards, Alan Fowler, Alan F. Fowler. The Earthscan Reader on Ngo Management. – М.: , 0. – 0 с.
    
34. Bob, Ph.D. Basso, Judi Klosek, Judi J. D. Klosek. This Job Should Be Fun!: The New Profit Strategy for Managing People in Tough Times. – М.: , 0. – 0 с.
    
35. Ronald R. Sims, John G. Veres, Katherine A. Jackson, Carolyn L. Facteau. The Challenge of Front-Line Management: Flattened Organizations in the New Economy. – М.: , 0. – 0 с.
    
36. William, Dr Guth, William Guth, Daniel Breckenridge. The Management Masters Series, Volume 1. – М.: , 0. – 0 с.
    
37. Bruce T. Barkley, James H. Saylor. Customer-Driven Project Management : Building Quality into Project Processes. – М.: , 0. – 0 с.
    
38. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
39. Michael Cusack. Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction. – М.: ASQ Quality Press, 1998. – 266 с.
    
40. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
41. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
42. Marc J. Schniederjans, Qing Cao. E-Commerce in Operations Management. – М.: , 0. – 0 с.
    
43. David B. Wolfe, Robert Snyder. Ageless Marketing : Strategies for Reaching the Hearts and Minds of the New Customer Majority. – М.: , 0. – 0 с.
    
44. Jack W. Plunkett. Plunkett's E-Commerce and Internet Business Almanac 2003-2004: The Only Comprehensive Guide to the E-Commerce & Internet Industry (PLUNKETT'S E-COMMERCE AND INTERNET BUSINESS ALMANAC). – М.: , 0. – 0 с.
    
45. Roland Traunmuller, R. Traunmuller, Quebec) Ifip World Computer Congress 2002 Montreal. Information Systems: The E-Business Challenge (International Federation for Information Processing, 95). – М.: , 0. – 0 с.
    
46. Jack W. Plunkett, Plunkett Research Ltd. Plunkett's E-Commerce and Internet Business Almanac 2001-2002 : The Only Comprehensive Guide to the E-Commerce & Internet Industry. – М.: , 0. – 0 с.
    
47. E-Business, E-Government Ifip Conference on E-Commerce, Beat Schmid, Katarina Stanoevska-Slabeva, Volker Tschammer. Towards the E-Society. – М.: , 0. – 0 с.
    
48. Lars Jaeger. The New Generation of Risk Management for Hedge Funds and Private Equity Investments. – М.: Euromoney Institutional Investor PLC, 2004. – 462 с.
    
49. Ajit Silva. The Ten Commandments of Quality Management : Best Practices to Develop New Leaders and Create a Quality Environment. – М.: , 2005. – 0 с.
    
50. Brian K. Payne. Crime in the Home Health Care Field: Workplace Violence, Fraud, and Abuse. – М.: , 2003. – 0 с.
    
51. Jossey-Bass Man. Management Skills : A Jossey-Bass Reader (The Jossey-Bass Business and Management Reader Series). – М.: , 2004. – 0 с.
    
52. John Rakos. The Practical Guide to Project Management Documentation. – М.: , 2004. – 0 с.
    
53. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
54. Richard J. Varey. Relationship Marketing : Dialogue and Networks in the E-Commerce Era. – М.: , 2003. – 0 с.
    
55. Mike Applegarth. The E-Customer Care Pocketbook (Management Pocketbook Series). – М.: , 2005. – 0 с.
    
56. The Society for Human Resource Management. The Essentials Of Negotiation (Business Literacy for Hr Professionals). – М.: , 2005. – 0 с.
    
57. The Practice of Supply Chain Management : Where Theory and Application Converge (International Series in Operations Research & Management Science). – М.: , 2003. – 0 с.
    
58. Philip Bromiley. The Behavioral Foundations Of Strategic Management (Theories of Strategic Management). – М.: , 2004. – 0 с.
    
59. Merlin Stone. Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers. – М.: , 2003. – 0 с.
    
60. Joseph H. Boyett. The Guru Guide to Money Management: The Best Advice from Top Financial Thinkers on Managing Your Money. – М.: , 2003. – 0 с.
    
61. Roger C. Kelly. The E-Model: Prospering Beyond the Economic Storm. – М.: , 2005. – 0 с.
    
62. Building the E-Service Society : E-Commerce, E-Business, and E-Government (IFIP International Federation for Information Processing). – М.: , 2004. – 0 с.
    
63. Jeff Angus. Management by Baseball: The Official Rules for Winning Management in Any Field. – М.: HarperCollins Publishers, 2006. – 272 с.
    
64. Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches. – М.: , 2007. – 207 с.
    
65. Mass Customization: Challenges and Solutions (International Series in Operations Research & Management Science). – М.: , 2006. – 304 с.
    
66. Delia Passi. Winning the Toughest Customer: The Essential Guide to Selling to Women. – М.: , 2006. – 176 с.
    
67. Darby Checketts. Customer Astonishment: 10 Secrets to World-Class Customer Care. – М.: Robert Reed Publishers, 2006. – 166 с.
    
68. Pat CMP, CSEP, DMCP Schaumann. The Guide to Successful Destination Management (The Wiley Event Management Series). – М.: , 2004. – 288 с.
    
69. Knowledge Management and Management Learning:: Extending the Horizons of Knowledge-Based Management (Integrated Series in Information Systems). – М.: , 2005. – 398 с.
    
70. Nitish Singh, Arun Pereira. The Culturally Customized Web Site: Customizing Web Sites for the Global Marketplace. – М.: , 2005. – 176 с.
    
71. Organization Development: A Jossey-Bass Reader (The Jossey-Bass Business and Management Reader Series). – М.: , 2006. – 1088 с.
    
72. The Complexities of Care: Nursing Reconsidered (The Culture and Politics of Health Care Work). – М.: , 2006. – 211 с.
    
73. Al Stubblefield. The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!. – М.: , 2004. – 225 с.
    
74. Jeffrey Fear. Organizing Control: August Thyssen and the Construction of German Corporate Management (Harvard Studies in Business History). – М.: , 2005. – 976 с.
    
75. Mireille Kingma. Nurses on the Move: Migration and the Global Health Care Economy. – М.: , 2006. – 275 с.
    
76. Greg N. Gregoriou, Christian Hoppe. The Handbook of Credit Portfolio Management. – М.: McGraw-Hill, 2008. – 504 с.
    
77. Ken McElroy. Rich Dad's Advisors: The ABC's of Property Management: What You Need to Know to Maximize Your Money Now (Rich Dad's Advisors). – М.: , 2008. – 176 с.
    
78. J. Rodney Turner. The Handbook of Project-based Management. – М.: , 2008. – 452 с.
    
79. Jonathan Reuvid. The Handbook of Personal Wealth Management: How to Ensure Maximum Investment Returns with Security 4th edition. – М.: , 2008. – 416 с.
    
80. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
81. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
82. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
83. F. Ciampi. The Knowledge Creation Potential of Management Consulting. – М.: , 2008. – 156 с.
    
84. Gale Archibald. Regionalising Competitive Talent: The Role of Human Capital Management in a Context of Economic Integration and Labour Mobility. – М.: , 2008. – 296 с.
    
85. Eric Pedersen. The E-Commerce Compass: An Entrepreneur's Guide to Successful Electronic Commerce. – М.: , 2008. – 204 с.
    
86. Tammie J. Kaufman, Conrad Lashley, Lisa Ann Schreier. Timeshare Management, Volume 16: The key issues for hospitality managers (Hospitality, Leisure and Tourism). – М.: , 2009. – 216 с.
    
87. Manfred Kets De Vries. The Leadership Mystique: Leading behavior in the human enterprise (2nd Edition) (Financial Times Series). – М.: , 2009. – 304 с.
    
88. Vladimir Kvint. The Global Emerging Market: Strategic Management and Economics. – М.: , 2009. – 488 с.
    
89. Jonathan Reuvid. The Business Guide to Credit Management: Advice and Solutions for Cost Control, Financial Risk Management and Capital Protection (Business Guides). – М.: , 2010. – 224 с.
    
90. Suzanne Turner. The Little Black Book of Management: Essential Tools for Getting Results NOW. – М.: , 2010. – 224 с.
    
91. Lorenzo Motos. The Knowledge Base for Fisheries Management,36. – М.: , 2010. – 476 с.
    
92. Daniel A. Strachman. The Fundamentals of Hedge Fund Management: How to Successfully Launch and Operate a Hedge Fund. – М.: Wiley, 2007. – 192 с.
    
93. Various. Live Stock And Dairy Farming, A Non-Technical Manual For The Successful Breeding, Care And Management Of Farm Animals, The Dairy Herd, And The Essentials Of Dairy Production. – М.: , 2008. – 200 с.
    
94. Migraine and other Primary Headaches (Oxford Pain Management Library Series). – М.: , 2008. – 144 с.
    
95. George H. Stevens. The Strategic Health Care Manager. – М.: , 2010. – 296 с.
    
96. Michael E. Gerber. The E-Myth Attorney: Why Most Legal Practices Don't Work and What to Do About It. – М.: John Wiley and Sons, Ltd, 2010. – 208 с.
    
97. Karen A. Schuler. E-discovery: Creating and Managing an Enterprisewide Program. – М.: , 2010. – 328 с.
    
98. R.F. Follett. Nitrogen in the Environment: Sources, Problems and Management. – М.: , 2010. – 538 с.
    
99. David Robinson. Aspect-Oriented Programming with the e Verification Language. – М.: , 2010. – 264 с.
    
100. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
     
101. D Webster. Adaptive Governance – The Dynamics of Atlantic Fisheries Management. – М.: , 2008. – 376 с.
     
102. Charles A Myers. The Impact of Computers on Management. – М.: , 1967. – 320 с.
     
103. Andrew Gordon. The Wages of Affluence – Labor & Management in Postwar Japan. – М.: , 1999. – 278 с.
     
104. J Nichols. Nichols: The ?sky?s? The Limit: A Defense Of The E Arth(paper). – М.: , 1991. – 160 с.
     
105. J Nichols. Nichols: The ?sky?s? The Limit: A Defense Of The E Arth(cloth). – М.: , 1991. – 160 с.
     
106. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
     
107. Jean–marie Lespinasse. Growing Fruit Trees – Novel Concepts and Practices for Successful Care and Management. – М.: , 2011. – 336 с.
     
108. Francis X Diebold. The Known, the Unknown and the Unknowable in Financial Risk Management – Measurement and Theory Advancing Practice. – М.: , 2010. – 392 с.
     
109. John Rakos. The Practical Guide to Project Management Documentation. – М.: , 2004. – 336 с.
     
110. Donald N. Lombardi. Handbook for the New Health Care Manager. – М.: , 2001. – 512 с.
     
111. D Stefancic. Robotnik a Short History of the Struggle for Worker Self Management. – М.: , 1992. – 0 с.
     
112. Alfred Greiner. The Forces of Economic Growth – A Time Series Perspective. – М.: , 2005. – 208 с.
     
113. Olmsted. The Papers of Frederick Law Olmsted Supplementary Series V 1. – М.: , 1997. – 672 с.
     
114. Elias Aboujaoude. Virtually You – The Dangerous Powers of the e–personality. – М.: , 2011. – 352 с.
     
115. The International Dictionary of Event Management. – М.: , 2001. – 304 с.
     
116. Margaret Wehrenberg. The Ten Best–Ever Anxiety Management Techniques – Understanding How Your Brain Makes You Anxious and What You Can Do to Change It. – М.: , 2008. – 224 с.
     
117. S Weiner. The Medical Consumer?s Guide to the Diagnosis, Tre atment, and Management of Pain. – М.: , 2002. – 656 с.
     
118. Chris E. Stout. The Continuum of Care Treatment Planner. – М.: , 1998. – 192 с.
     
119. Alden Cass. The Bullish Thinking Guide for Managers. – М.: , 2008. – 216 с.
     
120. Clawson. The Economics of National Forest Management. – М.: , 1976. – 0 с.
     
121. Smith, Bucklin & Associates, Inc. The Complete Guide to Nonprofit Management. – М.: , 1994. – 352 с.
     
122. Smith, Bucklin & Associates, Inc. The Complete Guide to Nonprofit Management. – М.: , 1994. – 352 с.
     
123. Plutarch. Moralia – Isis & Osiris – The E at Delphi Oracles at Delphi L306 V 5 (Trans. Babbitt)(Greek). – М.: , 1989. – 528 с.
     
124. D Webster. Adaptive Governance – The Dynamics of Atlantic Fisheries Management. – М.: , 2008. – 376 с.
     
125. Dayle M. Smith. The E–Business Book. – М.: , 2001. – 304 с.
     
126. Diasna Mendley Rauner. "They Still Pick Me Up When I Fall" The Role of Caring in Youth Development and Community Life. – М.: , 2000. – 196 с.
     
127. Anne M. Johnson. The Cost of Caring. – М.: , 1998. – 260 с.
     
128. Robert L. Desatnick. The Business of Human Resource Management. – М.: , 1983. – 250 с.
     
129. Peter Krogh. The DAM Book – Digital Asset Management for Photographers. – М.: , 2005. – 304 с.
     
130. NAP. National Academy Press: Improving? The Quality Of Care In Nursing Homes (paper Only). – М.: , 1986. – 432 с.
     
131. Andrew Gordon. The Wages of Affluence – Labor & Management in Postwar Japan. – М.: , 2001. – 262 с.
     
132. Chris E. Stout. The Continuum of Care Clinical Documentation Sourcebook. – М.: , 1999. – 304 с.
     
133. Customer-Driven Project Management. – М.: , 2001. – 609 с.
     
134. The Social Customer: How Brands Can Use Social Crm To Acquire, Monetize, And Retain Fans, Friends, And Followers. – М.: , 2011. – 272 с.
     
135. John Wellemin. Successful Customer Care In a Week A Teach Yourself Guide (Teach Yourself: Business). – М.: , 2012. – 128 с.
     
136. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
137. Zeeshan Ahmed. Bioinformatics Software for Metabolic and Health Care Data Management. – М.: Scholars' Press, 2013. – 340 с.
     
138. Sushil Shrestha. Bridging the gap between E-learning and Knowledge Management. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
139. Alfred Sarbah. An Overview of The Design School of Strategic Management. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
140. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     

Лучшие результаты

Дополнительные результаты

1. Интервью с E.B. Семеняко, президентом Федеральной палаты адвокатов РФ. "Законодательство", № 12, декабрь 2007.
2. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
3. О необходимости разработки критериев экспертной оценки неблагоприятных исходов оказания медицинской помощи. Г.А. Пашинян, А.Г. Пашинян, Т.Г. Попова, А.Э. Бабаян, И.В. Елистратова, E.Ю. Кураева, "Вопросы экспертизы и качества медицинской помощи", № 9, сентябрь 2007.
4. Фактический состав возникновения гарантийного обязательства. E.А. Крашенинников, Ю.В. Байгушева, "Вестник Высшего Арбитражного Суда Российской Федерации", № 8, август 2007.
5. Арендуя HR-технологии. E. Майорова, "Управление персоналом", № 10, май 2007.
6. Шесть ошибок роста. E. Трибулева, "Управление персоналом", № 10, май 2007.
7. Роль персонала в стратегии предприятия. E.А. Знатнов, "Управление персоналом", № 9, май 2007.
8. Формирование эффективного комплекса маркетинговых коммуникаций библиотеки. E. Самойлова, "Управление персоналом", № 6, март 2007.
9. Платить или не платить адвокату?. E. Погосян, "Расчет", № 3, март 2007.
10. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
11. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
12. Необходимые и достаточные условия e-learning. М. Удовиченко, "Финансовая газета. Региональный выпуск", № 45, ноябрь 2004.
13. Передача товаров для собственных нужд: как исчислить НДС. E.В. Селина, "Российский налоговый курьер", № 19, октябрь 2004.
14. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
15. Нормативы на представительские и рекламные расходы не включают в себя НДС. B.E.Григорьева, "Российский налоговый курьер", № 1, январь 2001.
16. Продажа товаров по договору комиссии. E.B.Топольская, "Российский налоговый курьер" № 4, апрель 1999.
17. Согласованные процедуры. E.П. Чикунова, "Финансовая газета. Региональный выпуск", № 50, декабрь 1998.
18. Налогообложение доходов физических лиц от операций с ценными бумагами. В. E. Пчелинцев, "Аудиторские ведомости", № 7, июль 1998.
19. Учесть e-ticket. С. Щепетильникова, "Расчет", N 10, октябрь 2012 г.
20. Договор страхования Десенналь". интервью с Ж. Туччеллой, руководителем сектора страхования рисков "Десенналь" и скрытых дефектов департамента SCOR Business Solutions компании SCOR Global P&C S.E.. С. Дедиков, "Юридическая и правовая работа в страховании", N 3, III квартал 2012 г.
21. E-mail - в арбитраж. А.В. Мандрюков, "Актуальные вопросы бухгалтерского учета и налогообложения", N 12, июнь 2012 г.
22. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
23. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
24. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
25. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
26. Новеллы в законодательстве о страховых взносах. E. Алтухова, "Налоговый вестник", N 2, февраль 2012 г.
27. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
28. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
29. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
30. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
31. E-mail как доказательство. Миф или реальность?. А. Балашова, "Административное право", N 2, II квартал 2011 г.
32. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
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