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Лучшие результаты

  1. Allan Leighton. Tough Calls: Making the Right Decisions in Challenging Times. – М.: , 2012. – 268 с.

Дополнительные результаты

  1. Jim Collins. Good to Great: Why Some Companies Make the Leap... and Others Don't. – М.: HarperBusiness, 2001. – 320 с.
  2. Art Sobczak. How to Sell More in Less Time with No Rejection: Using Common Sense Telephone Techniques. Volume II. – М.: Business By Phone Inc., 1998. – 344 с.
  3. Glenn M. Wong. The Comprehensive Guide to Careers in Sports. – М.: , 2012. – 578 с.
  4. Guy Sorman. Economics Does Not Lie: A Defense of the Free Market in a Time of Crisis. – М.: , 2012. – 448 с.
  5. Allan Leighton. Tough Calls: Making the Right Decisions in Challenging Times. – М.: , 2012. – 268 с.
  6. Jane Bryant Quinn. Making the Most of Your Money. – М.: , 0. – 0 с.
  7. Larry Williams, Larry Williams. The Right Stock at the Right Time: Prospering in the Coming Good Years. – М.: , 0. – 0 с.
  8. Jack Waymire. Who's Watching Your Money? : The 17 Principles for Selecting a Financial Advisor. – М.: , 0. – 0 с.
  9. Robert A. Cooke. Positive Cash Flow: Powerful Tools and Techniques to Collect Your Receivables, Manage Your Payables, and Fuel Your Growth. – М.: Career Press, 2003. – 192 с.
  10. Edward J. McCaffery. Fair Not Flat: How to Make the Tax System Better and Simpler. – М.: , 0. – 0 с.
  11. Shawn Everett Kantor. Politics and Property Rights: The Closing of the Open Range in the Postbellum South (Studies in Law and Economics). – М.: , 0. – 0 с.
  12. Lifelong Learning in the Global Knowledge Economy: Challenges for Developing Countries (Directions in Development). – М.: , 0. – 0 с.
  13. George Macesich. The United States in the Changing Global Economy: Policy Implications and Issues. – М.: Praeger, 1997. – 136 с.
  14. David D. Friedman. Hidden Order : Economics of Everyday Life, The. – М.: , 0. – 0 с.
  15. Camille Lavington. You'Ve Only Got Three Seconds: How to Make the Right Impression in Your Business and Social Life. – М.: , 0. – 0 с.
  16. Gary L. Moreau. The Ultimate MBA: Meaningful Biblical Analogies for Business. – М.: , 0. – 0 с.
  17. Jeffrey L. Seglin. The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business. – М.: , 0. – 0 с.
  18. Deborahh. Long. Doing the Right Thing: A Real Estate Practitioner's Guide to Ethical Decision Making. – М.: , 0. – 0 с.
  19. Tom Spector. The Ethical Architect: The Dilemma of Contemporary Practice. – М.: , 0. – 0 с.
  20. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с.
  21. Mary Mitcell, John Corr, Mary Mitchell. Que dice antes de decir ?Hola!: Como causar una magnifica impresion eu cualquier situacion. – М.: , 0. – 0 с.
  22. Sue Spielman, Liz Winfeld. The Web Conferencing Book: Understanding the Technology, Choose the Right Vendors, Software, and Equipment, Start Saving Time and Money Today. – М.: , 0. – 0 с.
  23. Jeanne Palmer, Martha I. Finney. The Human Resource Professional's Career Guide: Building a Position of Strength. – М.: , 0. – 0 с.
  24. Tim Connor. Your First Year in Sales: Making the Transition from Total Novice to Successful Professional. – М.: , 0. – 0 с.
  25. Brenda Kienan. Managing Your E-Commerce Business, Second Edition. – М.: , 0. – 0 с.
  26. F. Leigh Branham. Keeping the People Who Keep You in Business: 24 Ways to Hang on to Your Most Valuable Talent. – М.: , 0. – 0 с.
  27. Gerald Michaelson, Steven Michaelson, Sunzi Sunzi Bing Fa. Sun Tzu for Success: How to Use the Art of War to Master Challenges and Accomplish the Important Goals in Your Life. – М.: , 0. – 0 с.
  28. J. Frank Yates, J. Frank Yates. Decision Management: How to Assure Better Decisions in Your Company. – М.: , 0. – 0 с.
  29. Mike Cohn, Jayne Pearl. Keep or Sell Your Business : How to Make the Decision Every Private Company Faces. – М.: , 0. – 0 с.
  30. Achieving the Perfect Fit : How to Win with the Right People in the Right Jobs (Improving Human Performance Series). – М.: , 0. – 0 с.
  31. David A. Shapiro. Choosing the Right Thing to Do: In Life, at Work, in Relationships, and for the Planet. – М.: , 0. – 0 с.
  32. The American Institute in Taiwan. Country Commercial Guide: Taiwan (Country Commercial Guides). – М.: , 0. – 0 с.
  33. James A. Jordan, James A. Jordan Jr., Frederick J. Michel. The Lean Company: Making the Right Choices. – М.: , 0. – 0 с.
  34. Makiko Yamada. Japan's Top Management from the Inside (Studies in the Modern Japanese Economy). – М.: , 0. – 0 с.
  35. John C. Crotts, Dimitrios Buhalis, Roger March. Global Alliances in Tourism and Hospitality Management. – М.: , 0. – 0 с.
  36. Helga Drummond. Escalation in Decision-Making: The Tragedy of Taurus. – М.: , 0. – 0 с.
  37. Kim D. Ward. Decisions Without Mistakes: Common Sense Decision-Making Strategies for Today's Managers and Leaders. – М.: , 0. – 0 с.
  38. Rhoda Makoff, Jeffrey Makoff. Get Off the Fence! : The 10 + 1 Steps to Help You Make That Big Decision. – М.: , 0. – 0 с.
  39. David Hussey. The Strategic Decision Challenge. – М.: , 0. – 0 с.
  40. Craig R. Hickman. The Strategy Game. – М.: , 0. – 0 с.
  41. Dan Condon, Aspatore Books Staff. Software Product Management: Managing Software Development from Idea to Product to Marketing to Sales. – М.: , 0. – 0 с.
  42. Sheryl Garrett, Marie Swift, The Garrett Planning Network. Just Give Me the Answer$ : Expert Advisors Address Your Most Pressing Financial Questions. – М.: , 0. – 0 с.
  43. Mark B. Weiss, Ruth Rejnis, Ruth Everything Homebuying Book Rejnis. The Everything Homebuying Book: All the Ins and Outs of Making the Biggest Purchase of Your Life (Everything: Business and Finance). – М.: , 0. – 0 с.
  44. Peter Hupalo. Thinking Like an Entrepreneur: How to Make Intelligent Business Decisions That Will Lead to Success in Building & Growing Your Own Company. – М.: , 0. – 0 с.
  45. Society for the Protection of the Rights of the Child. The State of Pakistan's Children 2002. – М.: , 2004. – 0 с.
  46. The Nia Guide for Black Women: Choosing Wellness (Nia Guides). – М.: , 2005. – 0 с.
  47. Peter Hupalo. Thinking Like an Entrepreneur: How to Make Intelligent Business Decisions That Will Lead to Success in Building and Growing Your Own Company. – М.: , 2004. – 0 с.
  48. Michael Cahill. Analyzing Companies and Valuing Shares: How to Make the Right Investment Decision (Investor's Guide). – М.: , 2003. – 0 с.
  49. Diana Brodman Summers. Como Comprar Su Primera Casa/ How To Buy Your First Home (Guias Practicas). – М.: , 2005. – 0 с.
  50. Bob Phelps. Smart Business Metrics: Measure What Really Counts & Manage What Makes The Difference. – М.: , 2004. – 0 с.
  51. Darcy Rezac, Judy Thomson, Gayle Hallgren-Rezac. Work the Pond! Use the Power of Positive Networking to Leap Forward in Work and Life. – М.: Prentice Hall Press, 2005. – 224 с.
  52. Dr. Norman Vincent Peale. Enthusiasm Makes the Difference. – М.: , 2003. – 0 с.
  53. Merlin Stone. Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers. – М.: , 2003. – 0 с.
  54. Robin Leonard. Bankruptcy: Is It the Right Solution to Your Debt Problems? Second Edition. – М.: , 2004. – 0 с.
  55. Karen B. Nathan, Alice Magos. Incorporate! : An Easy Step-By-Step Plan for Entrepreneurs. – М.: McGraw-Hill, 2003. – 272 с.
  56. Kaliym A. Islam. Podcasting 101 for Training and Development: Challenges, Opportunities, and Solutions. – М.: , 2007. – 224 с.
  57. Joel Zeff. Make the Right Choice: Creating a Positive, Innovative and Productive Work Life. – М.: , 2007. – 0 с.
  58. R. Venkata Rao. Decision Making in the Manufacturing Environment: Using Graph Theory and Fuzzy Multiple Attribute Decision Making Methods (Springer Series in Advanced Manufacturing). – М.: , 2007. – 391 с.
  59. Gary Klein. The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work. – М.: Currency, 2004. – 352 с.
  60. John Talamo. The Mortgage Answer Book: Choosing The Right Loan For You. – М.: , 2005. – 227 с.
  61. Prasad Kodukula, Chandra Papudesu. Project Valuation Using Real Options: A Practitioner's Guide. – М.: J. Ross Publishing, 2006. – 256 с.
  62. Wharton on Dynamic Competitive Strategy. – М.: Wiley, 2004. – 480 с.
  63. David Guttmann. Ethics in Social Work: A Context of Caring (Haworth Social Work Practice in Action). – М.: , 2006. – 295 с.
  64. Peter Gray, John Carroll. Beyond the Resume: A Comprehensive Guide to Making the Right Impression Through E-Mail, Cover Letters, Resumes, and Pre-Interviews. – М.: , 2006. – 223 с.
  65. Marcos Salazar. The Turbulent Twenties Survival Guide: Figuring Out Who You Are, What You Want, & Where You're Going After College. – М.: , 2006. – 207 с.
  66. Stephen J. Tharrett. The Health/Fitness Club Operator's Guide to Great Employees: How to Make the Right Decisions About the Right People. – М.: , 2007. – 323 с.
  67. S. J. Gaston. Getting the Right Systems at the Right Price: Strategies for Successful Management. – М.: John Wiley and Sons, Ltd, 1997. – 272 с.
  68. Marcia Hughes, James Bradford Terrell. Team Emotional and Social Intelligence (TESI Short) Participant Workbook. – М.: , 2008. – 64 с.
  69. Clark Winter. The Either/Or Investor: How to Succeed in Global Investing, One Decision at a Time. – М.: , 2008. – 224 с.
  70. Larry J. Linden. The Career Game Championships: ... and How to Win. – М.: , 2008. – 306 с.
  71. Anon. Managing The Men; Getting The Men Behind New Ideas And Management Plans; How Factory Executives Charge Spoiled Work, Learn Men'S Earning Power, Fix Wages ... In On Time, Read The Rules And Pull Together. – М.: , 2008. – 68 с.
  72. Garry Kasparov. How Life Imitates Chess: Making the Right Moves, from the Board to the Boardroom. – М.: , 2008. – 240 с.
  73. Lisa Holton. Everything Guide to Mortgages Book: Find the perfect loan to finance the home of your dreams (Everything Series). – М.: , 2008. – 304 с.
  74. Gary E. Rosenberg. Good Lawyers Don't Call You First. – М.: , 2008. – 75 с.
  75. Andrew Greasley. Enabling a Simulation Capability in the Organisation (Decision Engineering). – М.: , 2008. – 152 с.
  76. Christian W. McMillen. Making Indian Law: The Hualapai Land Case and the Birth of Ethnohistory (The Lamar Series in Western History). – М.: , 2009. – 304 с.
  77. Richard Barrons, Deborah Tom. 7 Secrets of Leadership Success. – М.: Vermilion, 2009. – 416 с.
  78. Michael Cahill. Financial Times Guide to Making the Right Investment Decisions: How to Analyse Companies and Value Shares (2nd Edition) (Financial Times Series). – М.: , 2010. – 368 с.
  79. OECD Organisation for Economic Co-operation and Development. Educational Research and Innovation Are the New Millennium Learners Making the Grade?: Technology Use and Educational Performance in PISA 2006. – М.: , 2010. – 216 с.
  80. Andrew Urban. The Nonprofit Buyer: Strategies for Success from a Nonprofit Technology Sales Veteran (Volume 1). – М.: , 2010. – 194 с.
  81. Brently Clemantin. 104 Follow-Up Email Marketing Templates You Can Use To Increase Sales & Boost Your Conversion Rates!: Fill-In-The-Blank Email Marketing Templates That ... Increase Your Profits In A Hurry! (Volume 1). – М.: , 2010. – 114 с.
  82. Patrick O'Keefe. Managing Online Forums. – М.: AMACOM/American Management Association, 2008. – 320 с.
  83. Art Sobczak. Smart Calling. – М.: , 2010. – 256 с.
  84. Jaap Bloem. Making IT Governance Work in a Sarbanes–Oxley World. – М.: , 2005. – 304 с.
  85. Dana Gluckstein. DIGNITY: In Honor of the Rights of Indigenous Peoples. – М.: , 2010. – 144 с.
  86. Rick Sammon. Rick Sammon?s Exploring the Light – Making the Very Best In–Camera Exposures. – М.: , 2008. – 272 с.
  87. Laszlo Szarka. Hungary and the Hungarian Minorities – Trends in the Past and in Our Times. – М.: , 2005. – 320 с.
  88. Rachelle J. Canter. Make the Right Career Move. – М.: , 2006. – 242 с.
  89. Cole. The Research University in a Time of Discontent. – М.: , 1994. – 416 с.
  90. Cole. The Research University in a Time of Discontent. – М.: , 1994. – 0 с.
  91. Aaron Baker. Proportionality under the UK Human Rights Act. – М.: , 2011. – 280 с.
  92. Ronan Deazley. On the Origin of the Right to Copy. – М.: , 2011. – 264 с.
  93. Edited by Sean Doran and John Jackson. The Judicial Role in Criminal Proceedings. – М.: , 2011. – 352 с.
  94. Edited by Stephen Allen and Alexandra Xanthaki. Reflections on the UN Declaration on the Rights of Indigenous Peoples. – М.: , 2011. – 620 с.
  95. Joel Zeff. Make the Right Choice. – М.: , 2007. – 176 с.
  96. Joshua Mitchell. Plato?s Fable – On the Mortal Condition in Shadowy Times. – М.: , 2006. – 256 с.
  97. Joseph S Berliner. The Innovation Decision in Soviet Industry. – М.: , 1978. – 574 с.
  98. Clinical Ethics: A Practical Approach To Ethical Decisions In Clinical Medicine, Seventh Edition. – М.: , 2011. – 240 с.
  99. Unlocking The Mysteries Of Eating Disorders. – М.: , 2011. – 304 с.
  100. The Right Decision. – М.: , 2011. – 256 с.
  101. The Sales Growth Imperative: How World Class Sales Organizations Successfully Manage The Four Stages Of Growth. – М.: , 2011. – 320 с.
  102. All About Market Indicators. – М.: , 2011. – 208 с.
  103. Ronald P. Grelsamer. What Your Doctor May Not Tell You About(TM) Hip and Knee Replacement Surgery : Everything You Need to Know to Make the Right Decisions (What Your Doctor May Not Tell You About...(Paperback)). – М.: , 2004. – 288 с.
  104. His Holiness The Dalai Lama, Laurens van den Muyzenberg. The Leader's Way: The Art of Making the Right Decisions in Our Careers, Our Companies, and the World at Large. – М.: , 2009. – 224 с.
  105. Managing Online Forums. – М.: , 2011. – 304 с.
  106. Greg McKeown. Essentialism: The Disciplined Pursuit of Less. – М.: Virgin Books, 2014. – 272 с.
  107. F. Javier Martin-Campo. The collision avoidance problem. – М.: LAP Lambert Academic Publishing, 2012. – 208 с.
  108. Imelda Gervas. Your Guide towards College life Challenges. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
  109. Eucabeth Adoyo Kwasu. Factors affecting Customers in the Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  110. Kelvin Barichievy. The Right to Participate in Local Government: A South African Study. – М.: LAP Lambert Academic Publishing, 2011. – 280 с.
  111. ENRIQUE MERINO TEJEDOR. CAREER PLANNING TECHNIQUES. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
  112. Asmaa Mohamed. The Rights-Based Approach to Development in the UN Programming:. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
  113. Elena Samonova. The rights based approach and transformation of power structures. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
  114. Shreyas Shah,Praveen Birur and Girish Sarada. Temporomandibular Disorder Diagnosis. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
  115. Anganile Willie Mwenifumbo. The impact of agro-biotechnology on the right to food in Africa. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
  116. Kelali Kiros. The Bail Justice In Ethiopia: Challenges Of Its Administration. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
  117. Asrat Adugna Jimma. The Rights of the Girl-child in Ethiopia: Challenges and Prospects. – М.: LAP Lambert Academic Publishing, 2014. – 200 с.
  118. Elijah Adewale Taiwo. The Implementation and Protection of the Right to Education in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 592 с.
  119. Adrian Jjuuko. The Right To Health And The Fight Against Corruption In Uganda. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
  120. Clement Kadogbe. The Right to Food of Refugees in Ghana. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  121. Maiketso Edward Theoha. Realising the right to education in Lesotho. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
  122. Jane Mayemu Mjojo Ansah. The Right to Development and the Malawian Law. – М.: LAP Lambert Academic Publishing, 2012. – 560 с.
  123. Chetan Agrawal. Right to Information in India. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  124. Alphonse Landry Nouck. The Right of Access to Information for Disabled people in South Africa. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
  125. Wenbo Luo. Investigation of Arterial Bleeding with Ultrasound. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
  126. Ace Tshabalala and Elda Kocks-de Waal. Farm school learners and the right to basic education in South Africa. – М.: LAP Lambert Academic Publishing, 2010. – 200 с.
  127. Randy Hetherington. Decision Making in the Superintendency. – М.: LAP Lambert Academic Publishing, 2014. – 184 с.
  128. Ashok Karmokar. Cross-layer Power and Rate Adaptation Techniques for Wireless Networks. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
  129. Stephen Murove,S. B. Mangena and B. Jones. Firewall Evaluation:Models for Major Decisions in Computer Security. – М.: LAP Lambert Academic Publishing, 2014. – 236 с.
  130. Ali Al-Raziqi,Amer Al-Badarneh and Hassen Najadat. Classification of brain diseases using MRI texture. – М.: LAP Lambert Academic Publishing, 2015. – 84 с.
  131. Tom Page and Gisli Thorsteinsson. Social Networking Technologies and Their Implications for Commerce. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
  132. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
  133. Dongsheng Ge. The Strategic Make-or-Buy Decisions on Design. – М.: LAP Lambert Academic Publishing, 2013. – 268 с.
  134. Jeroen Gielen. Improving the Innovation Strategy Definition Process. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
  135. Jones Orumwense. Change Management and Managerial Decision - Making in Organisations. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
  136. Jaya Prakash Rath. Adolescents Influence In Family Purchase Decision Making. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
  137. Clarisse Moreira. Bid/No-bid decisions in the international construction industry. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
  138. Chakravarthy A B and Muthumari K. Information and Communication Technology in Rural Businesses. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
  139. Teferi Hailemichael. Effectiveness in Appraising Employees' Performance. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  140. Chilumo Katezi. Simplified Secondary Biology For Form Two. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
  2. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
  3. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
  4. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
  5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
  6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
  7. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
  8. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
  9. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
  10. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
  11. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
  12. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
  13. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
  14. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
  15. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
  16. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
  17. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
  18. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
  19. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
  20. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
  21. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
  22. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.
  23. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.

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Хочу сказать вам огромное спасибо за помощь и сопровождение диплома! Диплом после вашего сопровождения я защитила, все хорошо.