Anger and Conflict in the Workplace: Spot the Signs, Avoid the Trauma Год выпуска: 0Автор: Lynne McClureИздательство: Страниц: 0ISBN: 1570231389Описание Anger and conflict are big issues in today's workplace. Too often, someone at work expresses anger, or gets in conflicts, in ways that range from inappropriate to high-risk. Whether you're a manager, supervisor, employee, or temp, this book will showyou the best and easiest ways to handle your manager's, co-workers', and subordinates' anger -- as well as your own. You'll see the eight inappropriate ways in which too many people express their anger or get into conflicts at work. You'll find out how to keep anger and conflict from escalating. And you'll get seven specific, hands-on skills you can use right away on the job, to turn angry outbursts and conflicts into productive conversations. Anger & Conflict in the Workplace will show you how to make your workplace less stressful and more productive.
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Светлана Доброго времени суток, Светлана! Хочу поблагодарить Вас. Я вчера сдала работу после вашего сопровождения и защитила ее на отлично!!! Не могу сказать, что преподаватель был в восторге, но изучал работу очень заинтересованно и в итоге не нашел ничего, к чему можно было бы придраться. Мое мнение о работе исключительно положительное. Если честно впервые внимательно прочитала ее за 3 часа до сдачи, но меня поразило насколько легко, последовательно и логично был представлен материал, за счет чего я смогла за 2 часа изучить работу настолько, что была на 99% уверена в знании любого вопроса в рамках материала курсовой работы. Кроме того, могу отметить очень органическую связь между теоретическим материалом и практикой, проще говоря, знакомясь с практической частью у меня не возникало вопросов, типа как обосновать или на основании чего было сделано то или иное утверждение. Еще раз благодарю Вас и надеюсь на не менее плодотворное сотрудничество в будущем!!! С уважением, Светлана
