Год выпуска: 0 Автор: Lee Hoffman Издательство: Страниц: 0 ISBN: 1562533223
Описание
An invaluable reference that helps salon employees know what to say to clients and co-workers in every salon situation. Geared toward increasing sales, developing customer loyalty, and pacifying difficult clients, the book is especially valuable as a tool to teach new stylists how to communicate verbally with clients. Customized scripts that can be used to inform clients of special events or sales are included. Just some of what you will learn includes: -How to communicate with clients faster and improve client dialogue -How to respond to clients, invoking a higher level of trust between client and stylist -Conversations that can drive sales, build positive relations, and resolve conflicts -The quickest way to develop rapport with new/prospective clients
